Nguyễn Cẩm Lynh
Bachelor Of Science
Ho Chi Minh City,SG
Summary
I am a motivated and friendly hospitality graduate with hands-on experience working as a receptionist in hotels serving international guests. I have strong communication skills, excellent customer service, and the ability to handle check-ins, bookings, and guest inquiries efficiently. I enjoy creating a welcoming atmosphere and ensuring every guest feels valued and comfortable. I am now seeking an opportunity to contribute my skills and enthusiasm to a professional hotel environment.
Overview
9
9
years of professional experience
Work History
Cafeteria Worker
Management Development Institute of Singapore
06.2023 - 05.2025
- Cleaned and sanitized surfaces, tools, and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages, and utensils per expected use levels.
- Served food according to temperature, safety, and presentation guidelines.
Assistant
Family Business
01.2020 - 10.2022
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Receptionist
Blue River Hotel
05.2019 - 09.2019
- Assisted guests with check-in/out and bookings.
- Managed reservations via phone, email, and online platforms.
- Responded to inquiries and complaints professionally.
- Coordinated with housekeeping and other departments to fulfill guest requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Kiki House Saigon
07.2018 - 03.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Helped maintain office security by monitoring visitor access and issuing badges.
Assistant
Family Business
12.2015 - 03.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Bachelor of Science - International Tourism And Hospitality Management
University of Sunderland
Singapore 04.2001 -
Associate of Applied Science - Tourism, Hospitality And Events Management
Management Development Institute of Singapore
Singapore 04.2001 -
Skills
Hospitality management skills
Timeline
Cafeteria Worker
Management Development Institute of Singapore
06.2023 - 05.2025
Assistant
Family Business
01.2020 - 10.2022
Receptionist
Blue River Hotel
05.2019 - 09.2019
Receptionist
Kiki House Saigon
07.2018 - 03.2019
Assistant
Family Business
12.2015 - 03.2018
Associate of Applied Science - Tourism, Hospitality And Events Management
Management Development Institute of Singapore
04.2001 -
Bachelor of Science - International Tourism And Hospitality Management
University of Sunderland
04.2001 -