Nguyet Diep Nguyen
Ho Chi Minh
Summary
Results-driven Banking and Finance Professional experienced in customer service, product management, and financial analysis. Delivered exceptional customer satisfaction through effective handling of card products, cash operations, and digital banking solutions while collaborating across departments to resolve complex issues. Committed to fostering teamwork and enhancing revenue growth and expense management.
Overview
9
9
years of professional experience
Work History
HO Staff- Card Services and ATM/POS Operations.
Vietnam Export Import Commercial Joint Stock Bank
Ho Chi Minh, Ban Co
08.2024 - Current
Project Tester – Card Core Migration
- Validated transaction, ATM/POS, and card data during migration and pre-go-live.
- Coordinated with IT teams on data conversion and system enhancements.
- Executed UAT/DEV test cases for ATM transactions, POS setup, merchant payments, card issuance, interest calculation, installment plans, auto debit, risk rules, and chargeback.
- Proposed system modifications to optimize workflows and improve performance.
- Authored User Guide for end-users post go-live.
- Processed customer requests for balance checks, installment transactions, retail/e-commerce/cash withdrawal limits, card status updates, unlocking/termination, and service package modifications.
- Recorded monthly card blank (plastic) costs.
- Extracted daily/weekly outstanding and credit balance reports post card termination; coordinated debt recovery or credit refunds with business units.
- Investigated and resolved cardholder complaints regarding on-us and off-us transactions through card organization networks and system logs.
- Supported business units with process guidance, regulations, and training on new system software.
- Performed additional tasks as assigned by management.
Customer Loan Assessment Staff via Telephone
Tien Phong Commercial Joint Stock Bank (TPBank)
Ho Chi Minh
10.2019 - 04.2023
Loan Application Verification Officer (Phone)
- Checked customer credit history via CIC and verified validity of related documents (ID card, household registration, loan application, health insurance, etc.) to ensure eligibility for unsecured loans.
- Returned incomplete or invalid documents to credit officers, requesting corrections or additional information to finalize loan applications.
- Assessed collected information to make decisions on loan approval, ensuring compliance with credit policies and minimizing fraud and operational risks.
- Performed tasks and assignments as directed by management.
Customer Service Specialist – Teller
Vietnam Prosperity Joint Stock Commercial Bank
Ho Chi Minh
03.2017 - 10.2019
Customer Service Specialist – Teller
- Performed counter transactions, interacted directly with customers, handled cash deposits/withdrawals, provided consultation and customer care under management supervision.
- Advised and explained savings deposit inquiries, cross-sold banking products, and processed foreign exchange transactions at the counter.
- Opened and closed customer accounts, collected documentation for credit card issuance (individuals and SMEs), processed card openings, drafted pledge loan contracts, and recorded savings-secured loans in the T24 system.
- Executed intra-bank and interbank fund transfers, investigated transaction errors, and drafted international payment contracts for incoming foreign remittances before forwarding to the international payments department.
- Processed account blocking/unblocking requests, informed customers of applicable service fees, and recorded fee collections.
- Calculated and collected early repayment fees, scanned and uploaded settlement documents for early loan closure.
- Handled customer inquiries regarding credit card disputes (unauthorized transactions, incorrect charges) and forwarded requests to the Card Center for resolution.
- Updated customer information, checked outstanding balances, processed installment settlements, and closed credit cards.
- Conducted cash inventory at the vault, managed collateral storage for savings-secured loans, personal loans, and SME loans.
- Performed cash handling for ATM/CDM replenishment, checked and retrieved captured cards, reconciled cash discrepancies, and documented retained cards for dispute resolution.
- Verified and archived original transaction documents for subsequent internal control review.
Education
University - Banking and Finance
Lac Hong University
11-2015
Skills
Skills
- Teamwork Skills – Ability to collaborate effectively with colleagues to achieve common goals
- Proficient in Office Computing – Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other office applications
- Communication Skills – Strong verbal and written communication, capable of building positive relationships with customers and colleagues
- Problem-Solving Skills – Analytical thinking and ability to resolve issues quickly and effectively
- Responsibility & Willingness to Learn – High sense of responsibility, eager to acquire new knowledge and improve work performance
References
- Ms Thuong Phan
097 483 8541
Email :
thuongphan0506@gmail.com
- Mr. Dat Tran :
093 649 4438
Email:
dat.tran3393@gmail.com
Custom Section
- Desired Salary Range: 21,000,000 – 22,000,000 VND per month
- Negotiable depending on role, responsibilities, and overall compensation package
Timeline
HO Staff- Card Services and ATM/POS Operations.
Vietnam Export Import Commercial Joint Stock Bank
08.2024 - Current
Customer Loan Assessment Staff via Telephone
Tien Phong Commercial Joint Stock Bank (TPBank)
10.2019 - 04.2023
Customer Service Specialist – Teller
Vietnam Prosperity Joint Stock Commercial Bank
03.2017 - 10.2019
University - Banking and Finance
Lac Hong University