Nguyen Thi Nam Phuong
Summary
Adept Customer Service Officer with a proven track record at DNK Vina Co., Ltd., excelling in customer service and critical thinking. Spearheaded vendor negotiations and streamlined supply chain processes, enhancing operational efficiency. Demonstrated exceptional team collaboration and decision-making skills, significantly contributing to business growth.
Overview
8
8
years of professional experience
Work History
Trading Manager
DNK Vina Co., Ltd.
04.2021 - Current
- Customer Service: Provided excellent customer care by promptly responding to inquiries, assisting with product selection and handling ordering functions.
- Vendor Management: Negotiated complex vendor agreements and built relationships across multiple commodities.
- Supply Chain Management: Cooperated with suppliers, forwarders and customers to fulfill import procedures including customs procedures and door to door logistics services.
- Data and Cost Management: Kept business data updated, controlled the payment/credit status with suppliers, forwarders and customers.
- Others: GD assisting and other tasks assigned by the board members.
Trading Executive
DNK Vina Co., Ltd.
04.2019 - 04.2021
- Meeting clients, preparing quotations, negotiating, following up and making reports to the board management.
- Handed import & logistics scopes: worked with suppliers, forwarders and customers to assure earliest delivery
schedule with the most efficient costs; fulfilled each project requirements. - Other ad-hoc tasks assigned.
Marketing Executive
Nordic Coder (Startup)
03.2018 - 03.2019
- Offline events: contacted partners/ speakers, HR of tech companies, universities, co-working spaces to organize tech workshops for 50 - 200 participants; created event's agendas and control events logistics scopes.
- Handled email marketing: for social media campaigns.
- Handled website and blog: work in team to improve the usability, design and content of the company website; contacted writers and videographers for website engaging improvement.
- Other admin works.
Marketing Executive
KOTRA
01.2017 - 03.2018
- Supported Korean companies in market research, making reports; buyer search; checking and updating data on the organization's system.
- Organized events: called and found over 1,000 potential buyers for business meeting between Korean and Vietnamese companies.
- Events: KBEE 2017, ENTECH VIETNAM 2017, Incheon Trade Mission (Aug. 16th), Bucheon Trade Mission (Sep. 7th), Ulsan Trade Mission (Oct. 19th).
Warehouse Staff and Sales
Bui Nguyen Handicrafts Co., Ltd.
05.2016 - 12.2016
- Sales & Marketing: Contacted customers in Europe and America, sent quotations of products.
- Export & Logistics Coordination: Followed up export shipments, contacted brokers, checked booking, bill, debit note, customs clearance and etc; Supervised loading goods to containers at warehouse and making reports.
Education
Bachelor of International Business Administration - International Business
University of Finance And Marketing
Ho Chi Minh City, Vietnam07.2016
Skills
- Team Collaboration
- Critical Thinking
- Decision-Making
- Order Management
- Customer Service
- Sales Support
- Computer Skills: Microsoft Office
Accomplishments
- Acknowledged by company executives for outstanding performance.
- Improvement of customers satisfaction resulting in the increasing of sales revenue at least 17% each year.
Hobbies
- Reading, travelling and trekking.
- Studying languages.
Languages
Vietnamese
Native language
English
Upper intermediate
B2
Spanish
Intermediate
B1
Japanese
Elementary
A2
Timeline
Trading Manager
DNK Vina Co., Ltd.
04.2021 - Current
Trading Executive
DNK Vina Co., Ltd.
04.2019 - 04.2021
Marketing Executive
Nordic Coder (Startup)
03.2018 - 03.2019
Marketing Executive
KOTRA
01.2017 - 03.2018
Warehouse Staff and Sales
Bui Nguyen Handicrafts Co., Ltd.
05.2016 - 12.2016
Bachelor of International Business Administration - International Business
University of Finance And Marketing
Similar Profiles
Danil DentDanil Dent
Unity Developer at DNK StudioUnity Developer at DNK Studio
Pooja ShrivastavPooja Shrivastav
Design Engineer at DNK PharmatechDesign Engineer at DNK Pharmatech
Hafsa KhalidHafsa Khalid
English Teacher at American Lycetuff School(DNK)English Teacher at American Lycetuff School(DNK)