Summary
Overview
Work History
Education
Skills
Timeline
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Nguyen Thi Kim Ngan

Ho Chi Minh City,Binh Thanh Ward

Summary

Goal-oriented manager with distinguished experience in Fintech Remittance, FCMG industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

ROOMS COORDINATOR

HOIANA 5 star Integrated Resort, Viet Nam
12.2019 - 04.2021
  • Supervised team of front desk agents and helped to resolve issues arising during shifts.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Streamlined operation process, budgets, and procurement strategies, leading to improvement.
  • Participated in financial activities such as working with Hotel Manager, Director of Rooms, Finance division to review operating supplies and equipments budget, create purchasing requests, follow procurement process and OS&E set up.
  • Scheduled and coordinated meetings, appointments, and travel arrangements for Hotel Manager (HM) and Director of Rooms (DOR).
  • Recorded, transcribed, and distributed minutes of meetings.
  • Provided efficient and comprehensive administrative service to executive staffs.

REGIONAL MANAGER

SENTBE Digital Remittance Company
Seoul
12.2016 - 08.2018
  • Achieved business goals and revenue targets (brought service to community of 230.000 Vietnamese people in South Korea)
  • Oversaw daily operations, managed budgets, and set performance objectives.
  • Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
  • Monitored customer's trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Supervised staff to optimize brand expansion initiatives and productivity.


SALES EXECUTIVE

NEWVIET Dairy, Viet Nam
11.2012 - 05.2016
  • Managed organizational sales by developing a business plan for whole branch that covers sales, revenue and expense controls.
  • Maximized sales revenue of central provinces, achieved monthly and yearly targets of 20% growth.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Teller

VPBank, Viet Nam
04.2011 - 11.2012


  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed customer transactions promptly, minimizing wait times.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

MBA

Soongsil University
Seoul, South Korea
01.2017 - 01.2019

International Relations

University of Social Sciences And Humanities
Ho Chi Minh City
01.2007 - 01.2011

Course - Import, Export Customs Procedures

Economics University
Ho Chi Minh City
09.2010 - 12.2010

Skills

Target driven

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Timeline

ROOMS COORDINATOR

HOIANA 5 star Integrated Resort, Viet Nam
12.2019 - 04.2021

MBA

Soongsil University
01.2017 - 01.2019

REGIONAL MANAGER

SENTBE Digital Remittance Company
12.2016 - 08.2018

SALES EXECUTIVE

NEWVIET Dairy, Viet Nam
11.2012 - 05.2016

Teller

VPBank, Viet Nam
04.2011 - 11.2012

Course - Import, Export Customs Procedures

Economics University
09.2010 - 12.2010

International Relations

University of Social Sciences And Humanities
01.2007 - 01.2011

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Nguyen Thi Kim Ngan