Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Bình Nguyễn

Bình Nguyễn

Receptionist, Sale Department
Hanoi

Summary

Dynamic sales professional with a proven track record at Hanoi Hamornia Hotel & Spa, consistently exceeding sales targets. Skilled in strategy development and customer assistance, I leverage strong product knowledge and effective communication to drive revenue growth and enhance client satisfaction. Recognized as a top performer, I thrive in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Language

Work History

Sales Agent

Hanoi Hamornia Hotel & Spa
07.2024 - Current
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Served 80+ guests per shift during peak hours.
  • Supported daily F&B operations generating approximately 150-200 million VND/month in a 30-room boutique hotel.

Trainee

Lasinfonia Majesty
08.2023 - 12.2023
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.

Bar Waiter

Valentino Cocktail Bar
12.2022 - 08.2023
  • Maintained clean and organized bar area.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Assisted with bartending duties during high-volume shifts.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.

Ticket Seller

CGV Cinemas
05.2022 - 10.2022
  • Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
  • Supported venue security efforts by verifying identification when necessary for age-restricted events.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Streamlined ticket purchasing process for improved efficiency and reduced wait times.

Education

No Degree - Tourism And Hospitality

National Academy of Public Administration
Hanoi, Vietnam
04.2001 -

Skills

Paperwork processing

Timeline

Sales Agent

Hanoi Hamornia Hotel & Spa
07.2024 - Current

Trainee

Lasinfonia Majesty
08.2023 - 12.2023

Bar Waiter

Valentino Cocktail Bar
12.2022 - 08.2023

Ticket Seller

CGV Cinemas
05.2022 - 10.2022

No Degree - Tourism And Hospitality

National Academy of Public Administration
04.2001 -
Bình NguyễnReceptionist, Sale Department