Bình Nguyễn
Receptionist, Sale Department
Hanoi
Summary
Dynamic sales professional with a proven track record at Hanoi Hamornia Hotel & Spa, consistently exceeding sales targets. Skilled in strategy development and customer assistance, I leverage strong product knowledge and effective communication to drive revenue growth and enhance client satisfaction. Recognized as a top performer, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales Agent
Hanoi Hamornia Hotel & Spa
07.2024 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Served 80+ guests per shift during peak hours.
- Supported daily F&B operations generating approximately 150-200 million VND/month in a 30-room boutique hotel.
Trainee
Lasinfonia Majesty
08.2023 - 12.2023
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Bar Waiter
Valentino Cocktail Bar
12.2022 - 08.2023
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Assisted with bartending duties during high-volume shifts.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
Ticket Seller
CGV Cinemas
05.2022 - 10.2022
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Supported venue security efforts by verifying identification when necessary for age-restricted events.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Streamlined ticket purchasing process for improved efficiency and reduced wait times.
Education
No Degree - Tourism And Hospitality
National Academy of Public Administration
Hanoi, Vietnam 04.2001 -
Skills
Paperwork processing
Timeline
Sales Agent
Hanoi Hamornia Hotel & Spa
07.2024 - Current
Trainee
Lasinfonia Majesty
08.2023 - 12.2023
Bar Waiter
Valentino Cocktail Bar
12.2022 - 08.2023
Ticket Seller
CGV Cinemas
05.2022 - 10.2022
No Degree - Tourism And Hospitality
National Academy of Public Administration
04.2001 -