Nguyen Kim Ngan

• Customer service:
Delivery management between factory and client
- Receive PO, create SO, and track delivery on ISAS system.
- Communicate with the customer & product coordinator.
- Coordinate with Logistics dept. to arrange shipments & shipping docs timely.
- Coordinate with the salesman for quality issues, payment issues, delivery problems, and/or other requirements from customers.
- Maintain long-term relationships with clients. Provided effective recommendations to increase customer satisfaction and service level.
- Streamline processes for orders, tracking, expense recording, and sale protocols to increase employee productivity and enhance sales.

• Office Admin:
- Hotel booking; Air ticket booking,
- Control Office supplies;
- Collect invoice/receipt & request payment to accounting members;
- Applying VISA/Work-permit for Japanese members　
- Applying Office license extension
- Liaison with government for dealing with problems (if any)

Office Administrator:
- Manage full administrative tasks
- Organize office operations, including scheduling, filing, record-keeping and other office functions
- Arrange business trip: visa, flight, hotel, and transportation
- Organize office events: town hall, conference seminars, Year-end party, Outing trips, team building, Employee Appreciate week
- Manage office supplies and equipments
- Track and trace procedures for payment, office expenses
- Process shipments for samples via FedEx, DHL, UPS including custom clearances
- Process & record bank payments
HR Executive:
- Process recruitment includes review JD, post jobs, filter CVs, contact and schedule interviews, confirm and send out offers
- Handle the employee life cycle: on-boarding, off-boarding, offer letter, labor contract, termination, etc
- Monitor and record employees database
- Arrange office healthcare, insurance policy and annual health check-ups
- Communicate with employees , relationship building, human focus, positive attitude
- Key achievement -
-> Develop and maintain effective office policies and procedures.
-> Effectively manage office staff and ensure they receive necessary training and support.
-> Successfully contribute to and manage multiple projects such as the setting up of a new office, outings, and company-wide events....

• Process discrepancies with multi functions on SAP system
• Working between the warehouse/ Vendor/ Buyer, etc. to get the necessary information to clarify the discrepancy.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Notifying/updating the vendor of the discrepancy in a timely manner in order to obtain credit/debit/pro cess keep/return the overage or damaged products.

• Monitor US domestic purchase orders
• Collaborate with vendors to solve order issues
• Track delivery schedules and expedite orders

• Handled day-to-day accounting processes to drive financial accuracy.
• Compute taxes owed, prepare tax returns, and ensure prompt payment
• Process salary calculation, social insurance, union, PIT, payslip
• Organize and manage office supplies including papers and samples