Nguyen Duc Hieu
Technical Solution Consultant
Ho Chi Minh City
Summary
Technical Solution Consultant with 14 years of experience in designing, implementing, and managing enterprise software systems. I specialize in delivering scalable, flexible, and high-performance solutions that align with business objectives and evolving organizational needs. My expertise spans diverse industries, including VoIP, consumer finance, digital taxation, contract and digital signatures, consistently bridging technical capabilities with real-world business challenges.
Overview
14
14
years of professional experience
Work History
AI Voicebot & VoIP Integration
Independent Consultant
11.2024 - Current
- Currently, I’m focusing on developing a VoIP platform integrated with AI. Specifically, I consult and provide solutions for a consumer finance company, helping them enhance customer engagement through an AutoCall service powered by an AI voicebot. The voicebot detects the customer’s speech and intent, then routes the call to appropriate conversation scenarios.
- This involves technologies such as text-to-speech, speech-to-text, and intent recognition, using both paid API platforms and custom-trained models.
Technical Solution Consultant
LCS Company
10.2023 - Current
- In this phase, I took on the role of Project Manager and Solution Consultant for the Midas project with GalaxyDT client, a leading company in the consumer finance sector. I was responsible for overseeing the entire project lifecycle while providing end-to-end solution consulting tailored to the client’s specific needs.
- This project focused on developing critical enterprise operation systems, including:
- A Data Warehouse system to centralize and streamline data management and reporting.
- Integration with various payment channels to optimize financial operations.
- A debt calculation system to automate and enhance the accuracy of financial debt management processes.
- My contributions ensured that the systems were scalable, efficient, and aligned with the client’s business objectives, supporting GalaxyDT’s position as a major player in the consumer finance industry.
Project Manager
LCS Company
03.2022 - 09.2023
- Served as the Project Manager for the e-Invoice transition project for Prudential Vietnam, ensuring full compliance with Circular 78 issued by the Ministry of Industry and Trade. The project was successfully completed in November 2022.
- Held primary responsibility for the operation of the LCS-CA system, managing advanced technical aspects related to Public Key Infrastructure (PKI).
- Contributed to obtaining the ISO:27001 certification and achieving eIDAS compliance certification from TAYLLORCOX, supporting the company’s application process for a Remote Signing license.
Microservices Architecture
LCS Compay
02.2020 - 02.2022
- In this phase, I took on the role of Lead Architect in designing and developing a microservices-based software platform. My primary focus was on building a scalable, modular architecture that allowed for flexibility, ease of maintenance, and high system resilience.
- In 2022, I also led the onsite development team in Ha Noi, ensuring the successful completion of the TVAN license from the General Department of Taxation, validating the system’s compliance and credibility.
Auto Dial Architecture
LCS Company
01.2015 - 01.2020
- This was a pivotal and extensive phase in my career, during which I served as the Lead Architect for the Auto Dial system. I was responsible for designing the overall system architecture, working closely with clients through onsite collaboration to gather requirements, propose tailored solutions, and oversee the full implementation process—including programming, deployment, and operational management.
- During this phase, I worked extensively with various core banking systems and platforms to ensure seamless integration and interoperability. Notable systems included FinnONE, vTiger, Salesforce, and PEGA, enabling our solutions to align perfectly with clients' operational needs.
- Our key clients in this period were leading corporations and organizations in the financial services and banking sectors, including VPBank, FE Credit, GalaxyDR, OCB, EasyCredit and VietCredit. These partnerships allowed us to deliver highly efficient, scalable solutions that supported their growing business demands.
Senior VoIP Developer
LCS Company
01.2013 - 12.2014
- Promoted to Senior VoIP Developer, focusing on developing VoIP systems for contact centers dedicated to customer support through phone hotlines. I played a leading role in programming reporting modules and data monitoring systems that adhered to Teleperformance’s global standards for the Sony Vietnam customer care project.
- In this role, I worked closely with major clients such as Teleperformance Vietnam, Sony Vietnam, ASUS Vietnam, and Lotteria Vietnam, delivering solutions that enhanced operational efficiency and improved customer service experiences.
- A significant milestone during this period was in 2012, when our CIS product was officially registered for brand protection and intellectual property rights.
VoIP Developer
LCS Company
03.2011 - 12.2012
- Joined the development of a VoIP PBX system as a software developer. I contributed to the migration process from analog to digital PBX systems for various clients, ensuring seamless transitions and system stability.
- I was recognized as an enthusiastic developer and served as a key member of the project team.
- Key clients during this phase included Masan Group, KimEng Securities, Saigon Co.op, Shinhan Securities, VDSC and VPBank.
Education
Bachelor’s Degree in Information Technology
FPT Greenwich
Viet Nam01-2014
Diploma in Software Engineering
FPT Aptech
Viet Nam01-2010
Skills
Software Architecture Design
Enterprise Software Development
VoIP Systems Development
System Integration
Programming Skills:
Languages: Java, Python, PHP, Bash
Databases: PostgreSQL, MariaDB, MSSQL
Message Brokers: RabbitMQ, Kafka, Redis
Technologies: PKI, VoIP, Docker
Frameworks & Tools: Spring Boot, Yii2, Django
Project & Team Management Skills:
Project Management
Team Leadership
Solution Consulting
Regulatory Compliance
Domain Knowledge:
Consumer Finance
Taxation Systems
Digital Signatures & E-Contracts
VoIP & Contact Center Solutions
Soft Skills:
Problem-Solving
Critical Thinking
Leadership
Communication
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureTeam Building / Company RetreatsCareer advancementHealthcare benefitsTimeline
AI Voicebot & VoIP Integration
Independent Consultant
11.2024 - Current
Technical Solution Consultant
LCS Company
10.2023 - Current
Project Manager
LCS Company
03.2022 - 09.2023
Microservices Architecture
LCS Compay
02.2020 - 02.2022
Auto Dial Architecture
LCS Company
01.2015 - 01.2020
Senior VoIP Developer
LCS Company
01.2013 - 12.2014
VoIP Developer
LCS Company
03.2011 - 12.2012
Bachelor’s Degree in Information Technology
FPT Greenwich
Diploma in Software Engineering
FPT Aptech
Languages
English
Upper intermediate (B2)
Hobbies
- Mechanical Engineering
- Motorcycle Touring
- Sports