Communication & Storytelling
Nguyen Dang Binh An
Program Advisor Cum Student Engagement Coordinator
Summary
Communication and Student Engagement professional with experience in stakeholder communications, campaign coordination, digital engagement, and student support within higher education. Proven ability to manage communication initiatives, collaborate across functions, and deliver engaging experiences for students, parents, and staff through multiple communication channels.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Program Advisor Cum Student Engagement Coordinator
RMIT University Vietnam
03.2020 - Current
- Led the development and operation of SEUP's Facebook and Zalo OA chat services, establishing communication workflows, response templates, and auto-reply systems while coordinating cross-campus updates and managing team performance.
- Coordinated the planning, launching, and communication of the RMIT Staff Direct Dependent Tuition Fee Support Program, partnering with internal stakeholders to drive awareness and support staff through study pathway and application processes.
- Managed the Student Referral Campaign, developing campaign content, launching a dedicated landing page, and driving awareness through digital and on-campus communication channels.
- Collaborated with cross-functional stakeholders to develop and deliver email and SMS communications supporting program promotion, event marketing, stakeholder engagement, and organizational announcements.
- Leveraged Zoho CRM, SAMS, and Microsoft Outlook to coordinate stakeholder communications, track interactions, and ensure timely, accurate information delivery.
- Presented and interpreted at School Engagement Events, Public Information Days, and RMIT Experience Days, effectively engaging students, parents, and stakeholders.
- Served as Host for Bee Battlefield Season 2 (2023), delivering an engaging and interactive audience experience.
- Acted as a key liaison for students and parents regarding SEUP's New Initiatives Program, ensuring responsive support and a positive stakeholder experience.
EF Ambassadors Regional Responsible
EF Education First
12.2018 - 02.2020
- Managed EF Vietnam Ambassador social media channels and engagement activities.
- Developed partnerships with youth communities to strengthen brand awareness.
- Coordinated ambassador campaigns and events to drive recruitment and referrals.
- Facilitated ambassador training focused on communication and leadership development.
- Supported cross-country initiatives in collaboration with regional teams.
Senior Program Advisor
EF Education First
01.2016 - 12.2018
- Managed stakeholder relationships with agents, schools, educators, and students to support business development initiatives.
- Coordinated engagement events and projects, including ambassador programs, parent meetings, pre-departure sessions, and education fairs.
- Facilitated staff training and mentoring to strengthen team capability and performance.
- Ensured a positive customer experience through responsive support and issue resolution.
Educational Consultant
Apollo English Vietnam
06.2013 - 08.2015
- Guided prospective students on English language programs and study pathways.
- Coordinated engagement activities for students and staff, supporting event planning and delivery.
- Supported student experience initiatives through responsive post-enrolment service.
- Facilitated onboarding and training for new staff and interns.
Education
Bachelor of Arts - International Relations
University of Social Sciences And Humanities
Ho Chi Minh City, Vietnam 04.2001 -
Skills
Stakeholder Engagement
Communication Campaigns
Digital Communications
Content Development
Cross-functional Collaboration
Event Coordination
Public Speaking
Project Coordination
Interests
Community Engagement
Public Speaking
Event Facilitation
Youth Development
Timeline
Program Advisor Cum Student Engagement Coordinator
RMIT University Vietnam
03.2020 - Current
EF Ambassadors Regional Responsible
EF Education First
12.2018 - 02.2020
Senior Program Advisor
EF Education First
01.2016 - 12.2018
Educational Consultant
Apollo English Vietnam
06.2013 - 08.2015
Bachelor of Arts - International Relations
University of Social Sciences And Humanities
04.2001 -