Summary
Overview
Work History
Skills
Academic - Otherqualification
Cellphone
Personalemail
Citizenof
References
Valueoffered
Languages
Timeline
Nguyen Bach Khoa

Nguyen Bach Khoa

Ho Chi Minh City,SG

Summary

Chief Information Officer, Head of IT, IT Director Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

24
24
years of professional experience

Work History

Head of Ho Chi Minh Office

Noventiq
03.2024 - 10.2024
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Skilled at working independently and collaboratively in a team environment.

Business Development Manager

Noventiq
04.2023 - 03.2024
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Drove sales by developing multi-million dollar contract sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Facilitated business by implementing practical networking techniques.
  • Built relationships with customers and community to establish long-term business growth.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Technical Account Manager

Noventiq
10.2022 - 04.2023
  • Continue as Technical Account Manager role. Softline Group rebranded to Noventiq. Work with same company and same role.
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
  • Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Developed and implemented product marketing plans to reach target customers.
  • Contributed additional revenue to sales plans through resale opportunities.
  • Created product training plans centered on customer success and satisfaction.
  • Helped team implement successful sales strategies for complex engineering projects.
  • Presented technical presentations to clients to explain product features and benefits.
  • Wrote and updated sales and service contracts for Enterprise sales.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Wrote detailed technical documentation for company products.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Tracked sales data for analysis and forecasting.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.

Technical Account Manager

Softline Group
01.2022 - 10.2022
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
  • Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Contributed additional revenue to sales plans through resale opportunities.
  • Wrote and updated sales and service contracts for Enterprise sales.

Multi Cloud & other Department Head

Softline International Vietnam
08.2020 - 01.2022
  • Building team from scratch, recruit new members and coaching them
  • Strategy for 2 years to develop business
  • Work closely with vendors, such as Google / AWS / Citrix / Oracle /VMware, etc
  • To build up solution portfolio for Softline
  • Cover emerging market in SEA, included in Vietnam / Laos / Cambodia / Myanmar / Philippines
  • Support sale team to present / consult customers about cloud solutions and other needs
  • Provide all other solution that not related to Microsoft Technologies / Security Solution
  • These are application design / system integration / hardware, etc.

Senior Solution Sales

Softline International Vietnam
08.2020 - 04.2021
  • Individual contributor about advising IT technologies solution to customers
  • It’s included in all technologies to related to current IT system of customers
  • Work with Sale team to generate demand from customers
  • Support Marketing Team to deliver webinar to Softline’s customers
  • The main focused topics are Microsoft Technologies/Google solutions.

General Manger of Information Technology Services Division

CMC TSSG
12.2019 - 08.2020
  • Market researching, build strategy for division: Build up researching, evaluating in order to ensuring that the data system about market for set of customers to be assigned to division to be updated
  • Assess the market share of CMC and competitors correctly
  • Plan and organize business activities for division: Build feasible plan for each phase to ensure the objective about revenue, profit and customer
  • Make business plan and marketing plan to all service products
  • Responsible for ensuring to achieve the current and future objectives of division, such as: position, development orientation, revenue growth, profit, quality of products and services, develop the talent and other activities for division
  • Ensure the customers’ satisfaction during the time of delivering services/products
  • Organize resources, ensure the quality and quantity to be harmonized in each stage of the plan: Organize the resource of division to fit the business objective in each stage
  • Ensure to have enough resources (quality and quantity) to run the business
  • Optimize resources with high quality of result
  • Build up the training in order to improving working capacity of team
  • It aims to be ready for upcoming business opportunities
  • Build KPI set that fit the developed objective and regulations of management of CMC Group and CMC TSSG.

Head of Enterprise and Services

Vinadata JSC.
12.2018 - 05.2019
  • Lead Enterprise team
  • The main responsibility is taking care of enterprise customers, included in salesman / Solution Architect / Business Development
  • Lead Enterprise Services
  • The main responsibility is building Enterprise Services business, included in working model / datasheet / business plan / pricing scheme
  • Support in training salesman about new products
  • Support SMB team about top account customers, especially in driving deals to succeed
  • Corporate with Product team in reviewing and advising for them to build new products, improving current products.

Business Development Director

SunIvy International Inc.
04.2017 - 12.2018
  • Build new business areas for SunIvy and lead the services team
  • Main responsibility of services is about delivering consultancy, implementing and maintenance support for customers who need datacenter operation services
  • Lead Presale team
  • Research and build new solutions / products for company product portfolio
  • Also, research new solutions / products based on the need or requirements from customers, then compose technical proposal that meets the needs
  • Train sale about new solutions for them to understand and sell
  • Work with vendors to deal about partnership schemes and manager partner channel
  • Take responsibility for some of important projects as Project Manager.

Chief Technology Officer of Asia Pacific

Workbook Software A/S
03.2016 - 01.2017
  • Assisting client / vendor management
  • Various administrative tasks as General Manager of Vietnam Subsidiary
  • General Management of Vietnamese & APAC staff as Chief Operation Officer for APAC
  • Implementation support and online / onsite user training.

Territory Technology Specialist / Account Technology Strategist

Microsoft Vietnam LLC
12.2011 - 02.2016
  • Provide all technology advisory to EPG and CA customer
  • Build IT Roadmap Consultancy to customer for period of 3 to 5 years.

Technical Account Manager / Service Delivery Manager

Microsoft Vietnam LLC
12.2011 - 02.2016
  • Manage whole Vietnam market about Premier Service in both Sale and Technical area
  • Achievement: Top 5 APAC Premier Service Performance 2014 Award

Project Director / Technical Director

Vu Thao Ltd
05.2009 - 12.2011
  • Merging successfully 04 sites to 01 site for whole IT system for PVEP-POC.

IT Leader / Internal Portal Project Manager

VinaGame JSC
09.2006 - 05.2009
  • Build IT Roadmap for period of 3 years and implement after getting approval from BOD
  • Lead project of building Internal Portal based on SharePoint technology
  • Achievement: Complete implementing 2-years IT Roadmap before timeline
  • Work with all other Division / Department Heads to rebuild successfully cross-department internal processes to prepare for implementing ERP system
  • Succeed in building Internal Portal for 3 modules: HR, Admin and Internal Events.

Vice President

FIT JSC
04.2005 - 09.2006
  • Act as CEO, leading business
  • Achievement: Success in improving business from loss to have interest within 4 months.

Senior IT Manager

Scancom Vietnam Ltd
12.2002 - 02.2005
  • Manage IT system for Vietnam and SEA countries, plus Venezuela and Brazil
  • Achievement: Succeed in merging Vietnam and SEA IT system to Scancom International IT system
  • Succeed in joining as project member of deploying ERP system (Axapta version 2).

National IT Director

Kinh Do Ltd
11.2000 - 11.2002
  • Build IT System from beginning
  • Join ERP project based on Solomon Solution as project stakeholder
  • Achievement: Succeed in making Kinh Do IT system to become one of the strongest IT System within Youth Business Association of Ho Chi Minh City (include in over 200 enterprises)
  • All solutions are based on Microsoft technologies.

Skills

  • Knowledge of IT Solutions for Industries
  • Knowledge of Microsoft Solution in Core Infrastructures and Business Productivity, Microsoft Azure Cloud Adoption, WMWare Technologies
  • Channel & Strategic Partnership Building
  • Services Delivery & Customer Support Marketing
  • IT Service Management – Vendor Management
  • Strategies & Planning
  • Manageability and organizational capabilities
  • Integrity and strategic, creative thinker
  • Clear time management and prioritization skills
  • Self-critical, questioning and committed to personal excellence and self-improvement
  • Strong verbal and written communication skills
  • Confident and willing to work under high pressure Skillful in working plan for the group Straight forward and well-organized Calm, careful with flexible and faithful
  • Collaboration
  • Interpersonal Communication
  • Analytical Thinking
  • Analytical and Critical Thinking
  • Decision-Making
  • Teamwork and Collaboration
  • Planning
  • Relationship Building
  • Problem-Solving
  • Critical Thinking
  • Problem Resolution
  • Dependable and Responsible
  • MS Office

Academic - Otherqualification

  • ITIL v3 Foundation certification (2011)
  • Microsoft Certified IT Professional (Server Administrator / Active Directory / Networking) (MCITP) (2009)
  • Microsoft Certified System Engineer (MCSE 2000)
  • Microsoft Certified Database Administrator MCDBA 2000
  • English: C level.
  • Microsoft Services University Certificate (2013)

Cellphone

+84 984460775

Personalemail

khoanguyenbach@gmail.com

Citizenof

Vietnam

References

  • Mr. Afif Mohamed Ali, Country Manager at Microsoft, +60123064334, mmafif@microsoft.com
  • Mr. Chandana Ranasinghe, Business Leader Specialized on Emerging Markets at Sri Lanka, +94777846839
  • Ms. Le Thi Ngoc Diep, Vice President of Operation at VNG, +86908268270, diepltn@vng.com.vn
  • Mr. Le Duc Quan, General Manager of Noventiq, +84982640004, quan.le@noventiq.com
  • Ms. Tran Thi Thuy Huong, CFO of Noventiq APAC, +84989684329, huong.tran@noventiq.com

Valueoffered

Twenty (20) years of experience working in IT industry of Vietnam. Specialized knowledge and experience in technology solutions, sales, marketing and services to diverse industry customers in Vietnam. Strong in IT Management, especially in building IT from beginning to success. Strong in relationship builder, customer and partner development, communication, sales & marketing strategy.

Languages

Vietnamese
Native language
English
Upper intermediate
B2

Timeline

Head of Ho Chi Minh Office - Noventiq
03.2024 - 10.2024
Business Development Manager - Noventiq
04.2023 - 03.2024
Technical Account Manager - Noventiq
10.2022 - 04.2023
Technical Account Manager - Softline Group
01.2022 - 10.2022
Multi Cloud & other Department Head - Softline International Vietnam
08.2020 - 01.2022
Senior Solution Sales - Softline International Vietnam
08.2020 - 04.2021
General Manger of Information Technology Services Division - CMC TSSG
12.2019 - 08.2020
Head of Enterprise and Services - Vinadata JSC.
12.2018 - 05.2019
Business Development Director - SunIvy International Inc.
04.2017 - 12.2018
Chief Technology Officer of Asia Pacific - Workbook Software A/S
03.2016 - 01.2017
Territory Technology Specialist / Account Technology Strategist - Microsoft Vietnam LLC
12.2011 - 02.2016
Technical Account Manager / Service Delivery Manager - Microsoft Vietnam LLC
12.2011 - 02.2016
Project Director / Technical Director - Vu Thao Ltd
05.2009 - 12.2011
IT Leader / Internal Portal Project Manager - VinaGame JSC
09.2006 - 05.2009
Vice President - FIT JSC
04.2005 - 09.2006
Senior IT Manager - Scancom Vietnam Ltd
12.2002 - 02.2005
National IT Director - Kinh Do Ltd
11.2000 - 11.2002
Nguyen Bach Khoa