NGUYEN THI THUY LINH
Hanoi,Vietnam
Summary
Senior aviation ground operations leader with over 19 years of expertise in ground handling, quality control, safety, security, and contract management at Hanoi Ground Services. Demonstrated success in achieving operational excellence through ISAGO/IATA compliance and effective quality management systems. Skilled in cross-functional leadership, communication, negotiation, and training.
Overview
19
19
years of professional experience
Work History
Head of Operations & SSQ Centter
Hanoi Ground Services., JSC
01.2023 - Current
- Led operations control centre and SSQ system; oversaw operational performance, quality assurance, safety and security management, regulatory compliance, audits, and continuous improvement initiatives.
- Reviewed and revised operational policies to align procedures with best practices and ensure compliance with regulatory requirements.
- Streamlined customer service operations, significantly improving response times and customer satisfaction ratings.
Head of Business & SSQ Department
Hanoi Ground Services., JSC
01.2017 - 12.2022
- Developed and executed activities for safety, security, and quality management to ensure compliance and effectiveness.
- Built Integrated Management System aligning with ISAGO and ISO standards.
- Managed business development and implemented standard ground handling agreements to improve operational efficiency.
Deputy Head of Administration
Hanoi Ground Services., JSC
01.2013 - 12.2016
- Managed recruitment, training, and development of staff to ensure team excellence.
- Developed business strategies to strengthen SGHA and SLA offerings, enhancing service delivery.
- Executed management system development to improve operational efficiency.
Interpreter & Contract Negotiation Specialist
Hanoi Ground Services., JSC
04.2007 - 12.2012
- Accurately interpreted spoken and written conversations between different languages for clients.
- Translated conversations and documents between two parties in professional situations.
- Maintained strict confidentiality and professionalism in sensitive settings, earning trust from clients and agencies.
- Advanced through administrative roles, streamlining processes to support operational efficiency.
Education
IATA Ground Operation Diploma
Singapore01-2016
Translation & Interpretation
BA in English Translation & Interpretation
Hanoi University of Languages01-2006
Teaching Certificate
Accounting Certificate
Office IT Certificate
Skills
- Quality assurance
- Regulatory compliance
- Safety management
- Operational planning
- Continuous improvement
- Risk assessment
- Business development
- Contract negotiation
- Contract management
- Performance management
- Strategic leadership
- Policy writing
- Client relationship management
- Team building
Key Competencies
- Ground Operations
- Operations Control
- Safety Security and Quality Management
- ISAGO & IATA Standards, ISO, EU RA3
- SGHA, SLA & Contract Negotiation
- Audit Management
- Risk Management
- English & Aviation Industry (Professional)
Timeline
Head of Operations & SSQ Centter
Hanoi Ground Services., JSC
01.2023 - Current
Head of Business & SSQ Department
Hanoi Ground Services., JSC
01.2017 - 12.2022
Deputy Head of Administration
Hanoi Ground Services., JSC
01.2013 - 12.2016
Interpreter & Contract Negotiation Specialist
Hanoi Ground Services., JSC
04.2007 - 12.2012
IATA Ground Operation Diploma
Translation & Interpretation
BA in English Translation & Interpretation
Teaching Certificate
Accounting Certificate
Office IT Certificate