Nguyen Thi Dung
Hanoi,HN
Summary
Dynamic professional with extensive experience in guest relations, excelling in conflict resolution and customer feedback management. Proven track record in grant management and IT auditing, leveraging strong analytical skills to enhance operational efficiency, and drive successful project outcomes. Committed to delivering exceptional service and fostering stakeholder relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Relation Supervisor
Wyndham Grand Vedana Ninh Binh
03.2022 - Current
- Welcomed guests and provided exceptional service at a luxury hotel.
- Managed guest inquiries and resolved concerns promptly and professionally.
- Coordinated with departments to ensure smooth guest experiences and satisfaction.
- Arrange tours, transportation and accomodations for the OTA guests, mostly are foreigners.
Senior Associate
PwC Vietnam
08.2022 - 02.2025
- Managed and led IT audit engagements for 30+ clients per year across diverse industries (manufacturing, retail, hospitality, banking, and financial services).
- Planned and executed IT audit procedures in support of financial statement audits, including ITGC and application controls testing, while supervising multiple concurrent engagements.
- Served as Senior-in-Charge (SIC) for PwC’s IT internal audit projects, coordinating fieldwork, reviewing documentation, and ensuring high-quality audit deliverables.
- Reviewed IT policies, process flows, and control designs to develop comprehensive risk–control matrices and identify control gaps.
- Performed and reviewed CAAT procedures using ACL, including data extraction, transformation, and analysis to enhance audit accuracy and efficiency.
Grant Coordinator
Save Vietnam's Wildlife
11.2019 - 08.2022
- Directly work and report to the executive director for setting up management, board members, and important meeting
- Setting up and conducting grant management process: preparation, management, tracking, and recording, seeking new grants, managing grant databases, submission
- Following up activities of succeeded grants and project
- Working directly with some donors for report collection, agreements and terms
Senior Associate
PwC Vietnam
12.2017 - 09.2019
- Lead IT audit engagements covering IT general controls (ITGC), application controls, cybersecurity, and system reliability across diverse industries.
- Assess the design and operating effectiveness of clients’ IT systems, identify control gaps, and provide practical recommendations in line with PwC methodology.
- Perform walkthroughs, evaluate IT risks, review IT policies & procedures, and support financial audit teams with technology-related testing.
- Communicate directly with clients’ IT and management teams to gather information, discuss findings, and deliver clear audit reports.
- Supervise and coach junior auditors, review their working papers, and ensure high-quality, timely audit deliverables.
Associate - IT Auditor
KPMG
07.2016 - 11.2017
- Supported IT audit planning and fieldwork for reviewing clients’ systems.
- Assessed basic technology risks and issues related to IT environments.
- Evaluated the design and operating effectiveness of key IT controls.
- Performed testing procedures for ITGC and application controls supporting financial audits.
Education
Bachelor Degree of Information Technology - Information Technology
Hanoi University
Hanoi06-2011
Bachelor Degree - English As Second Language
University of Languages & International Study
Hanoi07-2020
Skills
- IT Audit
- IT Controls
- IT Risk management
- Team coordination
- English
Certification
Certified Business Relationship Manager (CBRM)
Timeline
Senior Associate
PwC Vietnam
08.2022 - 02.2025
Guest Relation Supervisor
Wyndham Grand Vedana Ninh Binh
03.2022 - Current
Grant Coordinator
Save Vietnam's Wildlife
11.2019 - 08.2022
Senior Associate
PwC Vietnam
12.2017 - 09.2019
Associate - IT Auditor
KPMG
07.2016 - 11.2017
Bachelor Degree of Information Technology - Information Technology
Hanoi University
Bachelor Degree - English As Second Language
University of Languages & International Study