Nguyen Tan Phat
Nguyen Thai Binh ward, district 1,SG
Summary
With 8 years experience working as Business Analyst, I understand very well the importance of great teamwork effort for an efficient job. I believe my strongest abilities are: - Build effective communication skills in team environment - Analyze the business case carefully - Work under pressure - Willing to learn to improve
Overview
10
10
years of professional experience
Work History
Project Manager
Kyanon Digital
03.2024 - Current
- Led product development and strategy for two key initiatives: a loyalty program for casinos and an e-commerce platform for surplus food, acting as the primary Product Manager for both projects.
- Actively participated in the pre-sales stage for multiple projects, contributing to solutioning, scope definition, and client engagement to secure new business opportunities.
- Established and onboarded cross-functional project teams, defining roles and responsibilities to ensure project readiness and efficient collaboration.
- Initiated project kick-offs for new product development cycles, setting clear objectives, scope, and success metrics for the loyalty program and e-commerce platform.
- Developed comprehensive project master plans, including timelines, resource allocation, and phased delivery strategies to guide product development from conception to launch.
- Conducted thorough risk analysis for product initiatives, identifying potential impediments and developing mitigation strategies to ensure project continuity and success.
- Managed critical stakeholder relationships, ensuring clear communication, aligning expectations, and securing buy-in for product vision and roadmap decisions.
- Provided leadership and strategic direction to development teams, guiding them through product requirements, technical challenges, and ensuring adherence to the product vision and quality standards.
- Defined and refined detailed product requirements and user stories, translating complex business needs into actionable specifications for development.
Business Analyst
Eton
03.2023 - 02.2024
- Company Overview: An ecommerce platform for manufacturer to distribute and sale goods.
- Spearhead and manage a team of business analysts to successfully deliver high-impact projects on time and within budget.
- Collaborate with stakeholders to understand business needs, gather requirements, and define project scopes.
- Mentor and coach team members, fostering a culture of continuous learning and professional development.
- Conducted comprehensive business and data analysis to support strategic decision-making.
- An ecommerce platform for manufacturer to distribute and sale goods.
Business Analyst
Okxe
06.2021 - 02.2023
- Company Overview: A search engine of an e-commerce application for motorbike in Vietnam.
- Research and analyze on e-commerce market, end users and company's competitors.
- Provide backlog management, iteration planning, and elaboration of the user stories.
- Assess value and prioritize stories and epics to ensure work focuses on those with maximum value that are aligned with product strategy.
- Providing vision and direction to the development team and stakeholders throughout the project and create requirements.
- Coordinated with project management office to ensure the product vision is correspond between projects.
- Prepared user stories for the development team.
- Support development team on research solution for technical issue.
- Support scrum master and development team on running scrum daily, sprint planning and sprint review.
- A search engine of an e-commerce application for motorbike in Vietnam.
Business Analyst
Orient Solutions
06.2020 - 06.2021
- Company Overview: Learning management system for employees and partners of Ministry of Education, Singapore.
- Coordinated with Business Analysts team to get business requirements from the stakeholder.
- Joined the daily meeting to keep track of all changes and progress on the project.
- Took part in the initial requirement discussion and draw a workflow diagram.
- Problem-solving for any stakeholder of the project.
- Analysed the requirement from PO and provided solutions addressing business needs and technical feasibility.
- Wrote system requirement specification document.
- Worked with designers on user interface designing.
- Prepared user stories for the development team.
- Assisted PM on ensuring quality of project while keeping project timeline under control.
- Support SA to finalize the technical solution.
- Analysed the business needs and support the report team to complete the dashboard via Power PI.
- Worked with the development team during execution phase to maintain system functionality and apply enhancements.
- Supported in post-implementation phase by aiding on user acceptance testing and providing user manual document.
- Learning management system for employees and partners of Ministry of Education, Singapore.
Business Analyst
Ikorn solution
08.2019 - 12.2019
- Company Overview: Merchant management for a bank to boarding a merchant to credit card payment system.
- Communicated with PO to discuss and solve the end-user issues.
- Queried database for troubleshoot end-user ticket.
- Worked with the development team during execution phase to maintain system functionality and apply enhancements.
- Checked the systems for requirement and technical bugs.
- Merchant management for a bank to boarding a merchant to credit card payment system.
Business Analyst
Ikorn solution
08.2019 - 12.2019
- Company Overview: A credit card management for an American bank to manage the credit card such as issuing a new card, frozen credit bank account, report payment transaction and cancel the card.
- Communicated with PO to discuss and solve the end-user issues.
- Coordinated with Business Analysts team to get business requirements from the stakeholder.
- Analysed the requirement from PO and provided solutions addressing business needs and technical feasibility.
- Wrote system requirement specification document.
- A credit card management for an American bank to manage the credit card such as issuing a new card, frozen credit bank account, report payment transaction and cancel the card.
Business Analyst
Driving Annotation tool
02.2018 - 07.2019
- Company Overview: System, where annotators can annotate the data from automobile brand to support develop auto-driving AI.
- Communicated with stakeholders to gather business needs.
- Supported Project Manager to manage project scope by raising items that were not in original and work with development team to estimate the change requests.
- Checked the systems for requirement and technical bugs.
- Provided the solutions for requirement bugs which affected the UX and business flow.
- Prepared use cases for the development team.
- Problem-solving for any stakeholder of the project.
- Assisted PM on ensure quality of project while keeping project timeline under control.
- Present rather business needs to development do discuss solution.
- Supported PM on planning the development schedule and dealing cost.
- Supported QC to write test case.
- Demoed prototypes to stakeholders after each development milestones.
- System, where annotators can annotate the data from automobile brand to support develop auto-driving AI.
Business Analyst
Bliss interactive
10.2015 - 11.2017
- Company Overview: An e-commerce CMS for a cosmetic brand where products, promotions, website design and sitemap can be managed.
- Worked on various project life cycle phase (Planning, executing, monitoring and controlling).
- Gathered requirements from client by email, conference calls and face to face meetings.
- Analysed the requirement from PO and provided solutions addressing business needs and technical feasibility.
- Wrote system requirement specification document.
- Prepared use cases for the development team.
- Prepared work break down structure and Scope of work document.
- Formed and maintained business requirements and functional specification documentation.
- Prepared test case and tested the final product.
- An e-commerce CMS for a cosmetic brand where products, promotions, website design and sitemap can be managed.
Education
Bachelor - Business Information Systems
Royal Melbourne Institute of Technology
09.2017
Skills
- Product Strategy & Roadmap Development
- Market Research & Competitive Analysis
- User Experience (UX) Principles
- Agile Methodologies (Scrum, Kanban)
- Backlog Management & Prioritization
- User Stories & Acceptance Criteria
- Stakeholder Management
- Cross-functional Team Leadership
- Problem-Solving & Solutioning
Languages
Vietnamese
First Language
English
Advanced (C1)
C1
Timeline
Project Manager
Kyanon Digital
03.2024 - Current
Business Analyst
Eton
03.2023 - 02.2024
Business Analyst
Okxe
06.2021 - 02.2023
Business Analyst
Orient Solutions
06.2020 - 06.2021
Business Analyst
Ikorn solution
08.2019 - 12.2019
Business Analyst
Ikorn solution
08.2019 - 12.2019
Business Analyst
Driving Annotation tool
02.2018 - 07.2019
Business Analyst
Bliss interactive
10.2015 - 11.2017
Bachelor - Business Information Systems
Royal Melbourne Institute of Technology
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