NGUYEN QUANG SANG
B320 - 43 Ho Van Hue. Duc Nhuan Ward,Thành phố Hồ Chí Minh
Summary
Leads aftersales and service operations with a focus on customer satisfaction, business flow, and target delivery. Brings hands-on experience in workshop setup, spare parts coordination, supplier management, and warranty control to support efficient service performance and customer loyalty.
Overview
1
1
Language
21
21
years of professional experience
Work History
Freelance
Self Employed
10.2025 - Current
- Coordinated client planning and setup for VinFast automobiles service workshop operations, facilitating launch readiness.
Regional After Sales Manager
VINFAST
10.2024 - 09.2025
- Managed aftersales pipeline, ensuring consistent business flow and achievement of aftersales targets.
- Developed and implemented aftersales strategies that improved customer satisfaction and loyalty among clients.
Service Manager
Volvo Saigon
10.2021 - 12.2023
- Directed the service department to achieve company targets and enhance customer satisfaction.
Deputy Service Manager
Mazda Motor Vietnam
10.2019 - 10.2020
- Oversaw Spare Parts department operations in head office, ensuring efficient inventory management and timely fulfilment of parts requests.
- Coordinated with suppliers to order parts, negotiating prices and delivery times to align with workshop schedules and enhance service delivery.
National Deputy Service Manage
Audi Branch HCMC ( Lien A International Jsc. Co.)
04.2012 - 04.2019
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Oversaw the warranty department to maintain customer satisfaction and control company warranty expenses.
Deputy General Manager of Sales
Do Thanh Group
01.2009 - 01.2010
- Developed and implemented strategic sales plans to achieve fleet sales targets and expand customer base.
- Developed and implemented aftersales strategies to enhance customer satisfaction and loyalty.
After Sales Deputy Manager
Hyundai Vinamotor JSC and Members
01.2006 - 01.2008
- Oversaw Service department in head office, ensuring alignment with company standards.
- Coordinated daily operations and delegated tasks to team members to enhance workflow and service quality.
Education
Bachelor of Engineer - Automotive Engineer
Ho Chi Minh City University of Technology
05-2005
Audi Premium Service -
Customer Care Coordinator -
Audi Genuine Parts and Accessories -
Marketing certificate -
Tân Việt Institution
VietnamISO 9001 - 2000 and ISO 14000 - 2004 Training - Manager
QUATEST 3
Skills
- Service operations and distribution
- Aftersales strategy development
- Warranty and spare parts management
- Parts procurement and logistics
- Workshop setup and aftersales
- Customer retention strategies
- Project and time management
- Team leadership and motivation
LANGUAGES
English (Intermediate)
Accomplishments
- 2017 : The best after sales executive of the year
- 2016 : The best spare parts staff of the year
- 2014 : Audi AG conference at Germany for the best employees of the year
Timeline
Freelance
Self Employed
10.2025 - Current
Regional After Sales Manager
VINFAST
10.2024 - 09.2025
Service Manager
Volvo Saigon
10.2021 - 12.2023
Deputy Service Manager
Mazda Motor Vietnam
10.2019 - 10.2020
National Deputy Service Manage
Audi Branch HCMC ( Lien A International Jsc. Co.)
04.2012 - 04.2019
Deputy General Manager of Sales
Do Thanh Group
01.2009 - 01.2010
After Sales Deputy Manager
Hyundai Vinamotor JSC and Members
01.2006 - 01.2008
Bachelor of Engineer - Automotive Engineer
Ho Chi Minh City University of Technology
Audi Premium Service -
Customer Care Coordinator -
Audi Genuine Parts and Accessories -
Marketing certificate -
Tân Việt Institution
ISO 9001 - 2000 and ISO 14000 - 2004 Training - Manager
QUATEST 3