Hi, I’m
Nguyen Manh Phuc
District 12
Summary
An out-going person with a passion for E-Commerce sales, Technology nearly 4 years both local, global platforms. Having experience in operation online business from crossfunctional team for fully overview serving end-customers. I am eager to bring strong abilities, my skills, willingness to adapt well for more good results.
Overview
7
years of professional experience
Work History
Yes4All
E-Commerce Specialist
06.2024 - Current
Job overview
- Take full ownership to develop with Amazon achieve digital KPIs (traffic, conversion rate, transactions).
- Manage commercial plan: monthly & yearly business plan for whole ecommerce channel.
- Perform inventory & sales channel management.
- Make pricing strategy and develop promotional campaign to generate sales.
- Track and analysis the market information & competitor dynamics to provide the necessary tactics.
- Support Customer Relationship Management (CRM) manager in developing a total customer experience (CX) strategy, customer journey with using AI program aligned with the overall company direction and business objectives.
- Coordinate with Performance Marketing team to implement marketing campaign, optimize impression, and regulate marketing budget.
- Conduct market research, initiate & propose new product ideas, identify new market to enter and occupy market shares and responsible for developing & executing launching plan.
- Collaborate with cross-functional teams, including supply chain and logistics, to support ecommerce sales initiatives.
- Prepare sales report & analysis (result-oriented) by week, month and quarter.
- Perform other tasks or projects as assigned by leader/ manager.
- Yes4All, a leader in Home Sporting Goods and Furniture on Amazon Marketplaces
Perysmith
Senior E-Commerce Sales Specialist
12.2023 - 02.2024
Job overview
- Plan, breakdown sales target by channels and coordinate with partners to boost sales.
- Enhance the warehouse team about capacity, headcounts, connect 3PL for handling and delivering problems.
- Manage all operation activities in relation to traffic acquisition, sales, conversion and a/b testing and reporting.
- Build CS/CX, Technician team from zero includes workflows, set-up KPI to ensure warranty and repairing process, reply on-time, response rate score, keep ratio rating reviews smoothly and stable.
- Produced online content by leading a team of writers and video editors to promote the products and services of key products on on Lazada, Shopee TikTok, especially livestreaming.
- Develop and implement strategy in order to step-by-step position products level.
- Plan, execute and monitor onsites ads to get traffics combined with promotional for better CR.
- Research market, analysis traffic tunnels, use tools for reports and discovers new product trends.
- Perysmith, specializing in high-quality home appliances product while always looking great and being affordable.
Panasonic
E-Commerce Operation & Sales Specialist
11.2020 - 11.2023
Job overview
- Achievements:
- Top 3 Seller Electronics Category (Air-conditioner) Campaign 6 June Lazada 2023.
- Top 2 best selling in Electronics in Tet Campaign 9 Jan 2023 - Finalizing Washing Machine installation on Tiki and Shopee.
- September 9 in 2021 Campaign one more time broke EC All-time highest record 1-day sales with 4.2Bil.
- Comparing YoY 6 months of 2020 of 5.2Bil sales, we sold 25.5Bil in 1st half (6 months) 2021, growth rate near 500% vs 2020.
- Key Account Management
- Proactively identify, acquire, and onboard new partners while nurturing and expanding relationships with existing partners.
- Act as the primary contact for partners, addressing their needs, resolving issues promptly, and ensuring they are fully supported in achieving their business objectives.
- Work with the Head of Department to develop sales strategies and manage over-execution to ensure delivery of customer objectives, brand strategy and channel strategy.
- Meet and exceed the KPIs set by management, with a strong focus on driving business growth and surpassing targets.
- Build strong relationship with your account and platform counterparts.
- Negotiate the distribution contract conditions, locations, buying plan, etc with partners.
- Coordinate with internal departments to improve services and meet customer requirements.
- Align with internal stakeholders to drive account performance (Content, Graphic design, Chat, Onsite/Offsite Marketing) and provide recommendations on the best strategy, promotions, growth levers.
- All suggestions and action plans (promotion, activity) should respect the brand equity and marketing campaign.
- Observe and report about the activity of the competitor on the different marketplace that you are managing (Amazon, Wayfair, Walmart).
- Other tasks under the assignment of manager.
- Panasonic, the Panasonic Group is committed to enhancing the well-being of people and society and conducts its businesses based on founding principles applied to generate new value and offer sustainable solutions for today's world.
Jet Commerce
Operations Assistant
09.2019 - 07.2020
Job overview
- Update sales, stocks, products description, follow up orders on platforms as well as ensure solid turnover, check SIS visibilities.
- Daily analysis data on dashboard to find improvement areas and catch sales opportunities and optimize further marketing, pricing and product selection.
- Developing cross functional strategy to achieve desired sellers business growth and ensure smooth operations, keep relationships with market place vendors or retailers especially in FMCG, and Electronic.
- Jet Commerce, is a leading e-commerce ecosystem service company in emerging market countries in the entire Southeast Asia regions.
OnPoint
Digital Marketing Trainee
11.2018 - 02.2019
Job overview
- Planning the full package of solutions digital marketing for the clients. (campaign structure and set up tracking, monitoring method to drive data) then optimizing ads on Facebook brand pages, review all metrics (CR, CTR, CiR, AOV).
- Responsible for allocating budget, choose appropriate channels to place ads, using supermetrics to get and transform the database from Facebook and Google Analytics.
- Duties:
- Monitor day by day order processing performance and improve delivery performance and manage inventory allocation & stocks management (Lazada, Shopee, TikTok Shop, Tiki).
- Coordinate with SCM team to maximize lead time delivery and same day installation by deep diverse searching logistics solutions and CS team (both internal and enablers) to ensure on time reply and the lowest ratio of customers complaints.
- Support Sales team to forecast the PSI target search channel then follow up both Marketing and Factory team to sure the stable quantity of goods.
- Build up strategy, business plan for long term & short term sales targets to be shared with KAM and perform pricing and develop promotional campaign to generate sales (all platforms & internal shop).
- Delivering marketing sights and trend knowledge to vendors by managing pricing competitiveness, stock availability of key products then evaluate and report on campaign effectiveness.
- Report issues to IT, work to enhance sales system more efficiency, reliable for Ecommerce platforms (Lazada, Tiki, Shopee, TikTok Shop).
- Follow up closely with the Accounting team about sales documentation (invoices, contract, annex, sales and agency agreement).
- OnPoint, Southeast Asia's leading e-commerce enabler with a proven track record. One-stop solutions and data-driven products trusted by top global brands.
Education
Univesity of Technology and Education
E-Commerce
01.2019
University Overview
GPA: 7.0
IIG Viet Nam
TOEIC Certificate
01.2018
University Overview
GPA: 695
Skills
- Multi-tasking
- Problem-solving
- Proactive attitude
- Commitment Leadership
- Operational management
- Data-driven analysis
- Strategy and planning
Timeline
E-Commerce Specialist
Yes4All
06.2024 - Current
Senior E-Commerce Sales Specialist
Perysmith
12.2023 - 02.2024
E-Commerce Operation & Sales Specialist
Panasonic
11.2020 - 11.2023
Operations Assistant
Jet Commerce
09.2019 - 07.2020
Digital Marketing Trainee
OnPoint
11.2018 - 02.2019
Univesity of Technology and Education
E-Commerce
IIG Viet Nam
TOEIC Certificate