Nguyen Ho

• Researching and developing setup and operation records.
• Ensuring timely completion and high-quality output.
• Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
• Improved project efficiency by streamlining communication and collaboration among team members.
• Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Conducting training and developing employees on project setup.

Projects:

• La Forêt By Storii: As the standard operating procedure editor. Refining and updating the standard operating procedures to streamline operations and enhance overall efficiency.

• Mùa Dalat Wellness Hotel: As a project leader, oversaw various aspects of the project, including planning, coordination, and execution, to ensure its successful completion.

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
• Respond efficiently and accurately to customers, engage in active listening to learn about and address their needs.
• Receive, take ownership for situations involving dissatisfied customers, offer patient assistance and support and report to higher manager to handle the issue.
• Build lasting relationships with clients and appropriate departments based on trust and reliability to ensure guest's satisfaction.
• Make sales or recommendations for products and services that suit customer needs. Recognize opportunities to upsell with effective strategies to boost revenue.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Corresponded with customers through email and phone call.
• Handled cash transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Kept reception area clean and neat to give visitors positive first impression.