Ngoc Mai Nguyen (Pearl)
Nha Trang,34
Summary
Dynamic and solution-oriented professional with a strong background in high-pressure service environments. Proven track record of fast learning and agile problem-solving. I am looking to leverage my deep expertise in customer relations to provide seamless experiences and adapt quickly to new organizational challenges.
Overview
4
4
years of professional experience
Work History
Reservation Specialist
Crystal Bay Tours
03.2025 - Current
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Adhered to company guidelines and regulations consistently, ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.
- Serve as the key liaison between international Travel Agents and hotel partners.
Reservation Officer
Asia Sunny Tours
12.2023 - 02.2025
- Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Contributed to team efforts by cross-selling additional services such as spa treatments or dining options when appropriate during the reservation process.
- Assisted in the development of promotional strategies to increase reservations during low occupancy periods.
Store Supervisor
Maison
01.2022 - 10.2022
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
Education
Bachelor of Arts - Economic Law
National Economics University
Hanoi, Vietnam05-2028
Skills
- Customer service experience
- Active listening skills
- Team development
- Revenue management
- Telephone reception
- Customer engagement
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Korean
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Reservation Specialist
Crystal Bay Tours
03.2025 - Current
Reservation Officer
Asia Sunny Tours
12.2023 - 02.2025
Store Supervisor
Maison
01.2022 - 10.2022
Bachelor of Arts - Economic Law
National Economics University