NGOC KHANH VY NGUYEN
Ha Noi
Summary
- Royal Melbourne Institute of Technology's second-year Tourism and Hospitality Management student seeking a hospitality internship.
- Academic studies have provided a foundation in Business Communication, Service Quality Management, International Food and Beverage, and Logistics and Supply Management.
Overview
2
2
years of professional experience
Work History
Wait Staff Member
Hotel De L'Opera Hanoi - MGallery
06.2022 - 12.2022
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Wait Staff Member
Oakwood Residence
01.2022 - 03.2022
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Leveraged knowledge of table-clearing techniques such as napkin folding and refilling condiments to reset the table during and after dining service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Student Librarian Assistant
RMIT University
02.2021 - 06.2021
- Promoted library services through creating informative guides, handouts, and online resources for patrons.
- Assisted in maintaining an organized collection through regular shelf reading, inventory checks, and material processing.
- Aided librarians with instructional sessions for students on topics such as database searching or citation management tools.
Education
Bachelor - Tourism and Hospitality Management
Royal Melbourne Institute of Technology
01.2022
University of London International Foundation Programme
British University Vietnam (BUV)
01.2020
Diploma in Events Management and Foundation Studies
Kaplan University
01.2018
IGCSE
British International School (BIS) Ha Noi
01.2017
Skills
- Adaptability
- Honesty and Integrity
- Interpersonal Communication Skills
- Ability to Learn Quickly
- Teamwork Skills
- Communication and Presentation
Languages
English
Proficient
C2
Vietnamese
Proficient
C2
Extracurricular Activities
RMIT Event Organiser, Ha Noi, 2021-01-01, Coordinating the RMIT events to ensure the event runs effectively; the equipment is correctly set up., Securing speakers' and performers' contracts, and planning their travel., Coordinating event security to ensure attendees' safety., Developing a marketing plan for the event to help increase attendance., Determining ticket prices and sales goals to ensure the event's financial success.
Timeline
Wait Staff Member
Hotel De L'Opera Hanoi - MGallery
06.2022 - 12.2022
Wait Staff Member
Oakwood Residence
01.2022 - 03.2022
Student Librarian Assistant
RMIT University
02.2021 - 06.2021
Bachelor - Tourism and Hospitality Management
Royal Melbourne Institute of Technology
University of London International Foundation Programme
British University Vietnam (BUV)
Diploma in Events Management and Foundation Studies
Kaplan University
IGCSE
British International School (BIS) Ha Noi
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