Foodie
Hi, I’m
Ngoc Khanh Hoang
Culinary Arts And Hospitality
Ho Chi Minh City
Summary
Objective Graduated in Culinary arts and Hospitality at Lane Community College. I am passionate in cooking, management, and learning about other culture. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Looking to leverage my knowledge and maintain full-time position that offers professional challenges utilizing my interpersonal skills.
Overview
2
years of professional experience
3
Years of experienced in Restaurant and Hotels
3
Certifications
3
Languages
Work History
Uni Cafe & The Gate DiningHochiminh
Waitress
06.2021 - 02.2022
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained staff members on use of POS system.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Greeted new customers, discussed specials, and took drink orders.
- Excellent communication skills, Services and POS systems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Saigon Cafe RestaurantEugene
Shift Leader
03.2017 - 03.2020
Job overview
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Lane Community College’s restaurant
Server
10.2018 - 01.2020
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Renaissance Room RestaurantEugene
Waitress
10.2019 - 12.2019
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
The Asian International SchoolVietnam
High School Diploma
09.2006 - 12.2016
Lane Community CollegeEugene, Oregon, USA
Bachelor of Applied Arts And Science from Restaurant And Culinary Management
01.2017 - 10.2020
Lane Community CollegeEugene, Oregon, USA
Bachelor of Applied Arts And Science from Hospitality Administration And Management
01.2017 - 10.2020
Skills
Teamwork and Collaboration
undefinedCertification
Certified of Commercial cooking
Interests
Cooking
Travellng
Event
Timeline
Waitress
Uni Cafe & The Gate Dining
06.2021 - 02.2022
Certified of Commercial cooking
11-2020
Degree of Associate of Applied Science, Culinary Arts and Food Service Management,
11-2020
Degree of Associate of Applied Science, Hotel/ Restaurant/Tourism Management
11-2020
Waitress
Renaissance Room Restaurant
10.2019 - 12.2019
Server
Lane Community College’s restaurant
10.2018 - 01.2020
Shift Leader
Saigon Cafe Restaurant
03.2017 - 03.2020
Lane Community College
Bachelor of Applied Arts And Science from Restaurant And Culinary Management
01.2017 - 10.2020
Lane Community College
Bachelor of Applied Arts And Science from Hospitality Administration And Management
01.2017 - 10.2020
The Asian International School
High School Diploma
09.2006 - 12.2016
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