Ngoc Dung Nguyen
Hanoi,Vietnam
Summary
Detail-oriented by nature and calm under pressure by experience, I have built my career around keeping people, priorities, and moving parts on track and forward. My background spans wedding planning, live show coordination, and healthcare interpreting - three environments where unexpected situations are part of the job. I bring resilience, clear communication, accountability, and operational ownership to every challenge, and am ready to translate these strengths into effective management.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Interpreter
Teleperformance Malaysia
02.2022 - Current
- Prioritize workload and manage time effectively to maintain productivity, quality, and performance standards.
- Ensure compliance with the company's policies, procedures, and quality standards; adapt promptly to feedback and operational changes.
- Escalate operational issues, unexpected incidents, and performance risks to management with timely updates and supporting documentation.
- Implement context judgment; remain calm, understanding, and solution-oriented in high-pressure and time-sensitive situations.
- Proactively address clients' needs and concerns to maintain high service quality and maximize client satisfaction.
- Research medical terminology, clinical concepts, and phraseology to ensure accurate and contextually appropriate interpretation.
Customer Service Executive
THE LIGHT HOTEL
01.2020 - 04.2020
- Organize events: honeymoon, birthday, anniversary, etc...
- Follow up on customer interactions to provide further support.
- Remain calm under pressure to handle customer complaints and solve problems.
- Maintain excellent customer satisfaction by offering friendly, helpful, and informative customer service.
Wedding Coordinator & CEO Assistant
BOUQUET & BUTTONHOLE
11.2018 - 08.2019
- Coordinate with team members on-site at the time of the event, ensure the show goes on as planned, and handle unforeseen incidents.
- Conduct job interviews.
- Draft service agreement contracts, code of conduct policies, action plans, budget plans, event timelines, and proposals based on clients' requests.
- Cultivate strong industry relationships to promote services and improve business operations.
- Communicate with clients to meet fiduciary obligations, strengthen relationships, and define client objectives.
- Monitor operations to keep processes aligned with targets and match forecasts.
- Serve as a liaison between clients and vendors to ensure all parties are aligned.
Restaurant Waitress
PIZZA HUT
01.2018 - 12.2018
- Maintain a clean and organised workspace for safe hygiene and easy handover.
- Deliver friendly and fast service to process high-volume food and drink orders at peak times.
- Support colleagues during busy periods to ensure timely service.
- Support other areas of the restaurant in setup, clean-up, prep work, and equipment maintenance.
- Process payments: handle cash, credit, and debit transactions with accuracy and security.
- Check accuracy of completed orders.
- Communicate with kitchen staff to maintain timely service and deliver special requests.
English Teaching Assistant
COOL ENGLISH
08.2016 - 12.2016
- Prepare study materials before classes.
- Help monitor and assess students' progress through regular assignments and quizzes, providing constructive feedback.
- Support the classroom teacher in planning and implementing educational activities, fostering a stimulating learning environment.
- Plan and organise field trips to engage students in communication.
Education
Bachelor - FINANCE - BANKING - INSURANCE
TOULON VAR UNIVERSITY
10-2018
Skills
- Customer service orientation
- Time management efficiency
- Impartiality
- Effective and empathetic communication
- Project coordination
- Strategic planning
- Risk assessment
- Attention to detail
- Quality assurance
- Public speaking confidence
- Emotional resilience
- Consecutive interpreting
- Cultural awareness and mediation
- Confidentiality maintenance
Certification
Jan 2017, TOEIC 865, Jan 2020, IELTS 7.0
REFERENCES
- Hoang Anh Duong, Vu, Former CEO, +84 982 706 023, Bouquet & Buttonhole
- Minh Duc, Pham, Former General Manager, +84 915 678 116, Pizza Hut Restaurant
- Yen, Nguyen, Former Project Manager, coolenglish.vn@gmail.com, +84 906 285 895, Cool English
HONORS & AWARDS
Jul 2018, Pizza Hut's Employee of the Month
Timeline
Medical Interpreter
Teleperformance Malaysia
02.2022 - Current
Customer Service Executive
THE LIGHT HOTEL
01.2020 - 04.2020
Wedding Coordinator & CEO Assistant
BOUQUET & BUTTONHOLE
11.2018 - 08.2019
Restaurant Waitress
PIZZA HUT
01.2018 - 12.2018
English Teaching Assistant
COOL ENGLISH
08.2016 - 12.2016
Bachelor - FINANCE - BANKING - INSURANCE
TOULON VAR UNIVERSITY