Nguyễn Tú Ngọc

• Handled day-to-day access, identity issues, and device configuration for students and faculty.
• Contributed technical articles and guides for the self-service IT portal.
• Assisted with account provisioning, VPN setup, and device access controls.

Achievement:

• Improved onboarding time for first-year students through documentation and workshops.
• Assisted labs with network configuration.

• Delivered training sessions on English and programming for young learners, enabling diverse teams to understand technical concepts, and communicate effectively.
• Developed and maintained technical documentation, user guides, and onboarding materials for software and security tools.
• Leveraged advanced Excel, Access, and SQL (PivotTables, queries, complex formulas) to analyze learners' activity data and prepare compliance reports.
• Created automation scripts (PowerShell, Python) to streamline reporting and reduce manual workload in IT operations.

Achievements:

• Successfully trained over 100 students in English and programming skills, improving their technical competencies and communication abilities.
• Developed comprehensive training materials and user guides that reduced onboarding time for new learners by 30%.
• Automated data analysis and reporting tasks using Excel macros and Python scripts, cutting manual workload, and increasing reporting accuracy.

• Designed and implemented IAM solutions using Active Directory, Okta, and Azure AD, integrating SSO, MFA, and RBAC for secure user identity lifecycle management.
• Configured and maintained access controls, group policies, and conditional access to ensure compliance with security standards (ISO 27001, NIST).
• Automated user provisioning, deprovisioning workflows, and access reviews using PowerShell, Azure AD automation, and Okta Workflows.
• Monitored authentication logs and system alerts, identifying and remediating potential security threats.
• Collaborated with cross-functional Swiss and Singaporean teams to define IAM policies, security standards, and incident response plans.

Achievements:

• Strengthened authentication mechanisms, and improved access transparency, with modern IAM controls and automation.
• Reduced support tickets by 35% through self-service and automation initiatives.
• Supported enterprise transition to zero-trust architecture.