NGO THI MINH THU
DANANG
Summary
Motivated professional demonstrating strengths in customer-facing roles. Adapts to changing demands through effective communication and conflict resolution skills. Committed to bringing a positive attitude and integrity to all interactions, supporting team objectives and enhancing customer satisfaction.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Receptionist Supervisor
ELC HORIZON HOTEL & SPA
11.2025 - 07.2026
- Handled incoming calls, efficiently redirecting them to relevant staff members or taking messages.
- Assessed staff capacity to maximise office productivity levels.
- Supervised a team of receptionists, providing training and support to enhance service delivery.
- Assisted in the development of reception staff schedules, balancing workload and ensuring full coverage.
- Answered incoming calls, determined purpose of call and forwarded calls to appropriate personnel or department.
Receptionist
ELC HORIZON HOTEL & SPA
12.2024 - 10.2025
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
Receptionist
FANSIPAN HOTEL
06.2024 - 12.2024
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
Education
Bachelor's degree - English for Tourism
Duy Tan University
Da Nang, DN01-2024
Skills
- Customer relationship management
- Scheduling coordination
- Conflict resolution
- Positive communication
- Professional impression
Certification
MOS 2013 Certification - Microsoft Excel
MOS 2013 Certification - Microsoft Word
MOS 2013 Certification - Microsoft PowerPoint
Front Office Operations Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist Supervisor
ELC HORIZON HOTEL & SPA
11.2025 - 07.2026
Receptionist
ELC HORIZON HOTEL & SPA
12.2024 - 10.2025
Receptionist
FANSIPAN HOTEL
06.2024 - 12.2024
Bachelor's degree - English for Tourism
Duy Tan University