NGAN NGUYEN THI THUY
Huế,26
Summary
Proven leader in warehouse and restaurant management, notably with Daidou Shiko Insatsu Kabu Shiki Kaisha, where I streamlined operations and enhanced customer satisfaction. Skilled in inventory management and staff training, I significantly boosted productivity and job satisfaction. Expert at fostering a positive work environment and implementing cost-saving measures, I consistently achieve operational excellence and superior service levels.
Overview
12
12
years of professional experience
Work History
Printing and Packaging
Daidou Shiko Insatsu Kabu Shiki Kaisha
2017.08 - 2021.11
- Managed warehouse operations efficiently, maintaining organized storage systems to ensure quick access to products.
- Provided technical support to customers regarding product specifications, usage guidelines, or troubleshooting issues when necessary.
- Reviewed operational processes regularly for efficiency improvements or risk reduction measures.
- Trained new team members on company policies and procedures, boosting employee productivity and job satisfaction.
Court Supervisor
LAMOROSO Restaurant
2013.10 - 2015.10
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring prompt delivery of orders.
- Stored food items in safe, organized and hazard-free environment and trained team members in food storage.
- Assisted in budget preparation for food court operations by analyzing past expenditures, projecting future expenses, and identifying potential cost-saving measures.
- Organized special events such as theme nights or holiday celebrations to attract new customers and boost revenue.
- Maintained high standards of cleanliness and sanitation in the food court, ensuring compliance with health regulations.
- Collaborated with vendors to secure competitive prices for quality products, contributing to cost reduction efforts.
- Coordinated daily caterings and supervised on-time preparation and delivery.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or fraud.
- Increased sales through strategic menu planning, optimizing pricing strategies, and offering attractive promotions.
Waitress Supervisor
Siamin Restaurant
2010.01 - 2013.01
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Hue Tourism College
Hue, Vietnam02.2008
Skills
- Stock Rotation
- Invoice Verification
- Warehouse Operations
- Staff Training and Development
- Customer Service
- Warehouse Safety
- Client Needs Assessment
- Inventory Management
- Staff Supervision
- Data Entry
- Materials Monitoring
- Warehouse Logistics
Languages
Vietnamese
Native language
English
Intermediate
B1
Japanese
Intermediate
B1
Timeline
Printing and Packaging
Daidou Shiko Insatsu Kabu Shiki Kaisha
2017.08 - 2021.11
Court Supervisor
LAMOROSO Restaurant
2013.10 - 2015.10
Waitress Supervisor
Siamin Restaurant
2010.01 - 2013.01
High School Diploma -
Hue Tourism College