Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NGAN NGUYEN

NGAN NGUYEN

Ho Chi Minh City

Summary

Dynamic Customer Service Team Leader with over the years of experience driving exceptional customer satisfaction and team performance. Thrive in high-pressure environments with strong multitasking, adaptability, and communication skills. Committed to continuous growth and embracing new challenges to become an expert in my field.

Overview

10
10
years of professional experience

Work History

Assistant Manager of Customer Service

Cebu International Academy
02.2025 - 08.2025
  • Collaborated with agents to strengthen partnerships and identify opportunities for customer acquisition.
  • Designed and implemented innovative service strategies to enhance customer experience.
  • Resolved complex complaints through effective interdepartmental coordination.
  • Cultivated strong customer relationships with tailored support and proactive follow-up.
  • Facilitated team meetings, tracked objectives, and prepared performance reports for upper management.
  • Coordinated with internal teams to manage multi-channel support and ensure schedule adherence.

Customer Service Team Leader

Hale Malie Limited Liability Company
04.2021 - 12.2023
  • Managed and led a team of 12 members, overseeing daily operations and performance.
  • Set clear goals, coached team members, and provided ongoing training to exceed performance targets.
  • Conducted onboarding for new hires and trained staff on product knowledge and customer engagement.
  • Analyzed customer feedback to identify service gaps and improve overall satisfaction.
  • Collaborated with marketing to implement successful promotional programs.
  • Built long-term customer relationships through effective consultation, sales, and issue resolution.

Customer Service Officer

Star Hang Le Joint Stock Company
01.2019 - 03.2023
  • Managed and led a team of 6 members, overseeing daily operations and performance.
  • Consulted and sold products to both new and returning customers, fostering long-term relationships.
  • Coordinated order processing, shipping, and customer communication to ensure efficiency and satisfaction.
  • Scheduled staff shifts, compiled performance/error reports, and conducted training sessions for new hires.
  • Implemented customer feedback systems to enhance service quality and product offerings.
  • Surpassed 150% of KPIs, ranked Top 1–2 in the team, and promoted to Team Leader in Dec 2020.

Receptionist - Waitress

Tan Viet Nhat Food Company Limited
02.2016 - 10.2017
  • Managed reservations and greeted guests, ensuring exceptional first impressions.
  • Provided prompt resolution of customer inquiries and concerns to enhance satisfaction.
  • Coordinated effectively between front-of-house and kitchen staff to optimize service flow.
  • Trained and mentored new team members, fostering a collaborative work environment.
  • Recognized as “Best Employee of 2016” for outstanding dedication and performance.

Education

Communication Skills - Business - IELTS

Cebu International Academy
Philippines
01-2025

High School Diploma -

Quang Trung - Nguyen Hue Secondary & High School
Ho Chi Minh
07-2015

Skills

  • Customer Service Expertise
  • Teamwork & Independent Work
  • Scheduling and planning
  • Time Management
  • Relationship Building
  • Problem Solving

Languages

English
Upper intermediate (B2)

Timeline

Assistant Manager of Customer Service

Cebu International Academy
02.2025 - 08.2025

Customer Service Team Leader

Hale Malie Limited Liability Company
04.2021 - 12.2023

Customer Service Officer

Star Hang Le Joint Stock Company
01.2019 - 03.2023

Receptionist - Waitress

Tan Viet Nhat Food Company Limited
02.2016 - 10.2017

Communication Skills - Business - IELTS

Cebu International Academy

High School Diploma -

Quang Trung - Nguyen Hue Secondary & High School

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