Nguyen Ngoc Anh Thu
Nha Trang
Summary
Results-driven professional with expertise in customer relationship management and booking coordination. Proven ability to enhance client interactions and streamline booking processes, driving increased revenue and client satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Accountant
FPWDB & Studio De Egg
Ho Chi Minh
08.2023 - 09.2025
- Successfully sourced and consulted over 1,000 potential clients via social media, contributing to higher monthly booking rates and revenue.
- Presented promotional campaigns and advised on tailored solutions based on each client's project goals and budget.
- Quoted service prices directly, managed booking schedules, and followed up throughout the customer journey from initial inquiry to service completion.
- Handled client records, updated booking statuses, and coordinated internally to ensure smooth service delivery.
Sales and Marketing Intern
Vinpearl Landmark 81, Autograph Collection
Ho Chi Minh
10.2022 - 03.2023
- Consulted and handled quotations for 50+ corporate clients in MICE and long-stay segments over six months.
- Prepared customized proposals and pricing based on the specific requirements of MICE partners, or long-term guests.
- Coordinated with F&B, Operations, and Front Office teams to deliver personalized experiences for corporate groups.
- Gained hands-on experience in customer service and B2B communication through direct work with over 50 corporate clients.
Education
Hospitality Management
Van Lang University
Ho Chi Minh08-2024
Skills
- Customer relationship management
- Booking coordination
- Opera for reservations
Languages
English
Beginner (A1)
A1
Timeline
Assistant Accountant
FPWDB & Studio De Egg
08.2023 - 09.2025
Sales and Marketing Intern
Vinpearl Landmark 81, Autograph Collection
10.2022 - 03.2023
Hospitality Management
Van Lang University