Naomi Asano
Ho Chi Minh City,SG
Summary
Adept at operations management and building rapport, I significantly enhanced guest satisfaction at Super Hotel Co. by streamlining check-ins and resolving issues promptly. My strong multitasking ability and team player attitude have consistently improved business processes, leading to increased sales and customer retention across various roles. Ambitious Marketing Assistant optimizing campaign performance to drive business success. Devoted market surveyor with established record of measurable customer engagement, coordinating lead generating campaigns and achieving notable revenue results.
Overview
27
27
years of professional experience
Work History
Restaurant Assistant
Forest Foods Co.
05.2023 - Current
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Increased sales by regularly promoting specials and upselling menu items to guests.
Hotel Receptionist
Super Hotel Co.
01.2016 - 03.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
Owner of a Patisserie
Self-employed
10.2007 - 12.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Confectionery Maker and Seller
Les Beaux Provence, Inc.
04.1999 - 12.2007
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.
Childcare Worker
Himeji City
04.1997 - 03.1999
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
- Planned and guided age-appropriate tasks like reading, crafts and [Type].
Education
Associate's Degree -
Osaka Jonan Women's College
JAPAN03.1997
Skills
- Team player attitude
- Complaint Handling
- Guest service
- Problem Resolution
- Data Collection
・Strong multitasking
- Building rapport
- Clerical Support
- Research
- Hospitality services
- Concierge services
- Operations Management
Timeline
Restaurant Assistant
Forest Foods Co.
05.2023 - Current
Hotel Receptionist
Super Hotel Co.
01.2016 - 03.2023
Owner of a Patisserie
Self-employed
10.2007 - 12.2015
Confectionery Maker and Seller
Les Beaux Provence, Inc.
04.1999 - 12.2007
Childcare Worker
Himeji City
04.1997 - 03.1999
Associate's Degree -
Osaka Jonan Women's College
Similar Profiles
Steven AndringaSteven Andringa
Deli Associate at Forest Hills FoodsDeli Associate at Forest Hills Foods
Rylee LambertRylee Lambert
Guest Services at Forest Hills Foods - SpartannashGuest Services at Forest Hills Foods - Spartannash
Benjamin HaysBenjamin Hays
Forestry Technician - Aquatics at US Forest Service, Bitterroot National ForestForestry Technician - Aquatics at US Forest Service, Bitterroot National Forest