Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
My Linh  Thai

My Linh Thai

HOCHIMINHCITY,SG

Summary

Customer-focused hospitality professional with experience in luxury hotels, VIP guest relations, and casino operations. Expertise in communication, problem-solving, and customer service enhances the guest experience. Strong organizational skills and a collaborative approach support high service standards in fast-paced environments.

Overview

2
2
Languages
1
1
year of post-secondary education
4
4
years of professional experience

Work History

Hostess

Twilight sky bar - Lasiesta Premium Saigon
Ho Chi Minh
01.2026 - Current

Welcome guests with a friendly, warm, and professional attitude.

Escort guests to suitable tables or seating areas.

Confirmed reservations and arranged seating to optimize guest experience.

Monitor table availability and assist the service team when needed.

Informed guests about menu options, promotions, and services to enhance dining experience.

Respond to guests’ requests and inquiries promptly and professionally.

Executed operational tasks to ensure a clean and welcoming environment for guests. to maintain cleanliness and organization of the area, ensuring a welcoming environment.

Report any issues to the manager and coordinate with relevant departments to ensure service quality.

Receptionist

Charlie One Club - La Vela Saigon Hotel
Ho Chi Minh
08.2023 - 06.2024

Perform check-in and check-out processes.

Work at the club desk to assist guests with inquiries and advise them on marketing promotions.

Check customers’ benefits and issue rewards accordingly, such as vouchers and rewards.

Arrange transportation, spa, and hotel reservations for VIP customers.

Make daily reports.

Marketing Hostess

Monte Carlo Club - Park Hyatt Saigon
Ho Chi Minh
11.2022 - 04.2023

Ensure guests are aware of all special events and promotions.

Maintain goodwill and a positive attitude with all guests.

Handle and resolve problems or service issues that may arise.

Work with team members to achieve common goals.

Ensure that all customer feedback is recorded and forwarded to the manager.

Education

Diploma - Business Administration

ERC Institute
Ho Chi Minh
01.2018 - 04.2019

Skills

Customer-focused hospitality professional with experience in luxury hotels, VIP guest relations, and casino operations Expertise in communication, problem-solving, and customer service enhances the guest experience Strong organizational skills and a collaborative approach support high service standards in fast-paced environments

Languages

Vietnamese
First Language
English
Upper Intermediate (B2)
B2

Timeline

Hostess

Twilight sky bar - Lasiesta Premium Saigon
01.2026 - Current

Receptionist

Charlie One Club - La Vela Saigon Hotel
08.2023 - 06.2024

Marketing Hostess

Monte Carlo Club - Park Hyatt Saigon
11.2022 - 04.2023

Diploma - Business Administration

ERC Institute
01.2018 - 04.2019
My Linh Thai