

Customer-focused hospitality professional with experience in luxury hotels, VIP guest relations, and casino operations. Expertise in communication, problem-solving, and customer service enhances the guest experience. Strong organizational skills and a collaborative approach support high service standards in fast-paced environments.
Welcome guests with a friendly, warm, and professional attitude.
Escort guests to suitable tables or seating areas.
Confirmed reservations and arranged seating to optimize guest experience.
Monitor table availability and assist the service team when needed.
Informed guests about menu options, promotions, and services to enhance dining experience.
Respond to guests’ requests and inquiries promptly and professionally.
Executed operational tasks to ensure a clean and welcoming environment for guests. to maintain cleanliness and organization of the area, ensuring a welcoming environment.
Report any issues to the manager and coordinate with relevant departments to ensure service quality.
Perform check-in and check-out processes.
Work at the club desk to assist guests with inquiries and advise them on marketing promotions.
Check customers’ benefits and issue rewards accordingly, such as vouchers and rewards.
Arrange transportation, spa, and hotel reservations for VIP customers.
Make daily reports.
Ensure guests are aware of all special events and promotions.
Maintain goodwill and a positive attitude with all guests.
Handle and resolve problems or service issues that may arise.
Work with team members to achieve common goals.
Ensure that all customer feedback is recorded and forwarded to the manager.
Customer-focused hospitality professional with experience in luxury hotels, VIP guest relations, and casino operations Expertise in communication, problem-solving, and customer service enhances the guest experience Strong organizational skills and a collaborative approach support high service standards in fast-paced environments