Mobeen Akhalwaya

• Pre-opening experience
• Spearhead operations across multiple departments, driving innovation in guest experiences, resort entertainment, and safety standards.
• Collaborate closely with F&B team to orchestrate revenue-boosting events and enhance guest satisfaction.
• Designing and implementing engaging recreation activities, health, and fitness programs, as well as spa initiatives, resulting in notable revenue growth.
• Lead sales efforts, securing new contracts and clientele, contributing to sustained revenue growth.
• Pioneer successful signature events, setting industry benchmarks and establishing the resort as a trendsetter.
• Develop comprehensive outlet projects, optimizing operational efficiency and revenue management.
• Achieve exceptional guest satisfaction scores, surpassing brand standards and ensuring overall property success.
• Participate in Accor's Mini Master's – General Manager Development Program, focusing on analytical thinking, revenue management, and team empowerment.
• Continuously dedicated to excellence, ensuring the resort remains at the forefront of the industry, delivering exceptional experiences to our guests.

• Led a high-performing team across six departments, fostering collaboration and innovation.

• Designed comprehensive program structures, ensuring seamless execution of recreational activities, animation, concierge services, and health and fitness programs.

• Spearheaded the development and implementation of engaging spa and entertainment programs, resulting in enhanced guest satisfaction and revenue growth.

• Maintained consistently high audit scores of over 95% across all related departments, reflecting commitment to excellence and adherence to industry standards.

• Implemented strategic initiatives to drive operational efficiency and performance, delivering exceptional guest experiences.

• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

ClubMed - Various Resorts | June 2009 - November 2015

• Events Manager - Kani and Finolhu Maldives Island | June 2015 - November 2015

• Demonstrated exceptional leadership and event management skills, ensuring seamless execution of memorable guest experiences.

• Sports & Events Manager - Bintan Island Indonesia | Dec 2014 - May 2015

• Introduced innovative sports and event programs, contributing to increased guest engagement and satisfaction.

• Sports Manager - Kabira Ishigaki/Okinawa Island Japan | May 2014 - Dec 2014

• Drove operational excellence and guest satisfaction, achieving outstanding audit scores and delivering exceptional service.

• Land Sports Supervisor - Kabira Japan | Nov 2013 - Apr 2014

• Managed a diverse team and implemented engaging land sports activities, recognized for outstanding performance.

• Fitness / Yoga and Lifeguard - Sahoro/Hokkaido Japan | Dec 2012 - Apr 2013 • Yoga and Fitness Instructor - Phuket Thailand | Dec 2011 - Oct 2012 • Fitness and Yoga Instructor - Bali Indonesia | Oct 2010 - Nov 2011

• Demonstrated versatility and commitment, providing exceptional fitness and wellness experiences to guests across various ClubMed resorts.

• Fitness & Land Sports Polyvalent - Cherating/Kuantan Malaysia | June 2009 - Oct 2010

• Engaged in various fitness and land sports activities, contributing to the overall guest experience and satisfaction.

• Increased sales revenue by developing and implementing targeted marketing campaigns.
• Boosted client satisfaction by providing tailored sales and marketing strategies for their unique needs.
• Expanded market reach with innovative advertising techniques and consistent brand messaging.
• Grew customer base by building strong relationships through exceptional communication skills and attentive service.

Personal Trainer / Aerobics Instructor - Lenasia, South Africa | Mar 2008 – June 2009

• Excelled in motivating and guiding clients to achieve their fitness goals.
• Conducted high-energy and engaging fitness classes, ensuring client satisfaction and retention.

Sales And Marketing Consultant - Sandton, South Africa | 2005

• Demonstrated strong sales and marketing skills, contributing to increased membership sales and revenue growth.

Receptionist, Sales & Marketing Consultant, Fitness Instructor, V-Zone Consultant - Lenasia, South Africa | Sep 2001 – Feb 2004

• Successfully managed multiple roles including receptionist, fitness instructor, and V-Zone consultant.
• Provided exceptional customer service while effectively handling various responsibilities.