Summary
Overview
Work History
Education
PROJECT & VOLUNTEER EXPERIENCE
ADDITIONAL INFORMATION
Timeline
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Minh Le

Minh Le

HCMC

Summary

To obtain a challenging position at a recognised firm where I may grow knowledge, abilities and learning. Furthermore, I am looking to find a responsible job opportunity and skills to good use while contributing to company’s success.

Overview

1
1
year of professional experience

Work History

Operation Associate

Starbucks
Vancouver
10.2023 - 06.2024
  • Issued invoice for fee and handled customer invoices enquiries, contacted customer to collect payment and ensure payment is received on time
  • Actively solicited customer feedback to continuously improve problem-solving capabilities, resulting in an impressive 92% overall customer satisfaction rating
  • Prepared invoices and assisted with customer inquiries, providing information on money products, account balances, and transaction history.
  • Reconciled supplier statements and verified variance transactions, managed offices supplies, stationery, utility invoices and respond supplier inquiries

Tax Associate (volunteer)

Burnaby Neighborhood House
Vancouver
01.2023 - 04.2023
  • Assisted clients in initiating their Tax Returns and completing their Income Tax forms according to federal regulations
  • Performed 1,000+ entries of customers’ demographic and financial information every week, ensuring 100% accuracy
  • Analyzed customer feedback to identify areas of improvement in customer service, developing 6 operational KPIs that would yield a potential 20% increase in customer satisfaction.

Education

Bachelor’s of Arts, majoring in Economics -

The University of British Columbia
Vancouver, Canada
06.2024

PROJECT & VOLUNTEER EXPERIENCE

UBC VSA                                                                             09/2023-01/2024

  • Finance Lead Vancouver, Canada
  • Led all financial operations for UBC VSA, which included budgeting, financial reporting, financial analysis and recommendation, training club members on financial processes, operational auditing, etc.

ADDITIONAL INFORMATION

  • Additional Languages: Vietnamese (fluent), Mandarin (Intermediate), Korean (Intermediate)
  • Technology: Microsoft Office: Word, Excel, Outlook (proficient), MYOB AccountRights and QuickBooks, SQL
  • Certificate: 120 Hours TESOL certified by Madison School of Professional Development
  • Interests: Vlog making, Business Podcast, Travelling & Investing, Data Analytics

Timeline

Operation Associate

Starbucks
10.2023 - 06.2024

Tax Associate (volunteer)

Burnaby Neighborhood House
01.2023 - 04.2023

Bachelor’s of Arts, majoring in Economics -

The University of British Columbia

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Minh Le