Minh Do Phuong Nhat

Main responsibilities:

• Managed multiple Scrum teams in a core logistics modernisation project for a leading global shipping company.
• Created and managed the adaptive delivery plan for the team, ensuring alignment with project milestones, stakeholder expectations, and overall objectives.
• Facilitated Agile/Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives, etc.), coaching the team towards self-organisation and adherence to Agile principles.
• Proactively identified, managed, and mitigated project risks, issues, and dependencies, ensuring obstacles were resolved promptly to keep the project on track.
• Implemented and refined processes and procedures to ensure compliance with Agile/Scrum best practices, and project requirements.
• Collaborated closely with international stakeholders, ensuring smooth communication and alignment between teams in multiple countries.
• Serve as the primary point of contact for clients, managing relationships, and ensuring satisfaction. Provide regular project updates and reports to clients, and internal stakeholders.
• Evaluated team maturity using project maturity level checklists, and implemented continuous improvement strategies.
• Resolved conflicts and fostered a collaborative environment within the team.

Achievements:

• Led strategic milestone delivery on schedule while exceeding stakeholder expectations.

• Led a digital transformation project for an international insurance client, delivering a private health insurance quote website built using Umbraco CMS, enabling users to generate and compare personalized insurance quotes online.
• Oversaw the end-to-end implementation of the CMS-based web platform, ensuring scalability, security, and alignment with user experience expectations and compliance standards.
• Collaborated with stakeholders to gather and analyze business requirements and translate them into actionable sprint backlogs for the development team.
• Managed cross-functional Agile teams across multiple geographies, facilitating Scrum ceremonies and proactively removing impediments to team productivity.
• Promoted continuous improvement by tracking key Agile metrics (velocity, burndown), improving delivery predictability.
• Ensured clear, transparent communication with both onshore and offshore stakeholders throughout the project lifecycle.