Hi, I’m
Milind Zemse
Ho Chi Minh City
Summary
Results-driven IT professional with 16+ years of experience in cloud computing and virtualization, specializing in AWS, Azure, VMware, and Citrix. Managing Windows and Linux environments, driving team success, and delivering highquality technical support. Committed to leveraging technical expertise to enhance system performance and support organizational goals.
Overview
18
years of professional experience
1
Certificate
Work History
Accenture
Infra Transformation Analyst
09.2019 - Current
Job overview
- Handling incidents reported by clients through ServiceNow, resolving technical issues promptly to minimize downtime.
- Manage change tickets, ensuring smooth implementation of changes to infrastructure, applications, or services with minimal disruption to clients.
- Investigate and resolve root causes of recurring incidents or major issues, implementing fixes to prevent future occurrences.
- Work with cloud platforms like AWS and Azure, and virtualization technologies like VMware and Citrix, managing infrastructure, scalability, and performance.
- Manage Windows servers, including troubleshooting and configuring IIS, DHCP, Active Directory (AD), and Group Policy Objects (GPO), ensuring smooth operation and security. Also work with Linux environments, and providing support.
- Collaborated with cross-functional teams to ensure optimal system performance, security, and availability.
- Managed system backups and recovery tools including Commvault and Veeam.
Indtex Solution Pvt Ltd
Team Lead - System Administrator
06.2014 - 08.2019
Job overview
- Deployed, troubleshoot Microsoft Windows Server and Windows Desktop platforms. Administered and maintained network switches and TZ400 firewalls.
- Manage and troubleshoot VoIP Phones.
- Maintained high availability environments with fault tolerance systems such as APC UPS equipment.
- Managing Seqrite Endpoint Security, MS Volume Licensing, Installation and troubleshooting MS Office.
- Training team members in techniques necessary to complete job tasks.
OSS Retails Pvt LTD.
System Administrator
03.2010 - 06.2014
Job overview
- Systems administration for overall technical maintenance of IT infrastructure.
- Managing Windows Server Administration, Installation and troubleshooting Windows Desktops and Applications.
- Managing and troubleshooting DHCP, WDS, WSUS, Overseeing troubleshooting PRI, Lease line and Point to Point connections.
- Manage and troubleshoot office network through LAN.
- Procurement of IT assets, overseeing with various ISPs and IT suppliers.
Tata Steel
Associate Desktop Engineer
03.2008 - 02.2010
Job overview
- FMS Desktop Engineer by Accel Frontline Pvt. Ltd. PC support skills involve installation of application software, assembling, disassembling and troubleshooting.
- Manage and troubleshooting of printers like Epson LQ1150, HP Laserjet 1320, HP Deskjet 840/845/1125
- Manage Active Directory Server 2003, manage and troubleshoot Microsoft Office.
- Installation and configuration of Lotus Notes client's side.
- Daily backup on Tape drives from Database server.
Education
University of MumbaiMaharashtra, India
Bachelor of Commerce from Commerce
10.2006
Skills
- Cloud computing: AWS, Azure
- Virtualization: VMware, Citrix
- OS: Windows Server administration
- OS: Linux Essentials
- Networking: LAN/WAN, VPN, Firewall, Load Balancing
- Database: Microsoft SQL Server
- Scripting: PowerShell
- Applications: IIS, WSUS, AD, DNS, DHCP, Zabbix Agent
- Technical Support
- Root-cause analysis
- Team collaboration and leadership
- Critical thinking
Certification
AZ 104, Microsoft Certified Associate
Timeline
Infra Transformation Analyst
Accenture
09.2019 - Current
Team Lead - System Administrator
Indtex Solution Pvt Ltd
06.2014 - 08.2019
System Administrator
OSS Retails Pvt LTD.
03.2010 - 06.2014
Associate Desktop Engineer
Tata Steel
03.2008 - 02.2010
University of Mumbai
Bachelor of Commerce from Commerce
Languages
Marathi
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Gujarati
Professional Working
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