Milind Zemse

Managing incidents and problems on a daily basis to minimize downtime on customer activities.

Maintained virtual infrastructure utilizing VMware and Citrix technologies.
Configured and managed Windows servers, including Active Directory, Group Policy, DNS, DHCP, IIS, and WSUS.
Monitored system performance and conducted troubleshooting to identify and resolve issues.
Collaborated with cross-functional teams to ensure optimal system performance, security, and availability.

Managed system backups and recovery tools including Commvault and Veeam.

• Deployed, troubleshoot Microsoft Windows Server and Windows Desktop platforms. Administered and maintained network switches and TZ400 firewalls. Managed and troubleshooting VoIP Phones. Maintained high availability environments with fault tolerance systems such as APC UPS equipment.
• Managing Seqrite Endpoint Security, MS Volume Licensing, Installation and troubleshooting MS Office.
• Coached team members in techniques necessary to complete job tasks.

• Maintenance of the IT infrastructure call center. Provided complete administration of the population of machines on the basis of Windows software. LAN/WAN, Active Directory, Office Telephony maintenance, Managing and troubleshooting PRI, Lease line and Point to Point connections.
• Generate new ideas on business development and cost-saving for the organization. Coordination with various ISP and IT vendors.

FMS Desktop Engg by Accel Frontline Pvt. Ltd. PC support skills involve the installation of application software, assembling, disassembling and troubleshooting. Repairing and troubleshooting of printers such as Epson LQ1150, HP Laserjet1320, HP Deskjet 840/845/1125. Installation and configuration of Lotus Notes client's side. Managed AD server 2003, Microsoft Office. Daily backup on DATS from the Database server.