Mike Nys
Da Nang
Summary
Dynamic Guest Relations Manager with a proven track record at The Temptation, excelling in conflict resolution and customer service. Expertly reduced booking errors through meticulous reservation management while fostering strong relationships with guests. Bilingual in Dutch/English/French and Spanish, enhancing communication and accessibility for diverse clientele.
Overview
5
5
years of professional experience
Work History
Guest Relations Manager
The Temptation
12.2024 - Current
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Reduced booking errors by implementing a thorough cross-checking system for all reservations.
- Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential clients.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
Translator
Independant
05.2023 - 11.2024
- * Translated Dutch and English to Spanish for patients, friends, family, and others, ensuring clear communication and assisting individuals with language barriers.
- *Provided translation services from Dutch and English to Spanish for patients, friends, family, and others in different situations, facilitating effective communication and overcoming language barriers.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
Head Waiter
El Pescadito
01.2022 - 11.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Bakery Worker
Bakkerij Gilles & Jullie
01.2020 - 11.2021
- Monitored customers for signs of security concerns and escalated issues to management.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Gito Tervuren
Pater Dupierreuxlaan 1 B, 3080 Tervuren, Belgium06-2020
Skills
- Guest relations
- Conflict resolution
- Reservation management
- Customer service
- Language translation
- Relationship building
- Communication skills
Languages
English
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Intermediate (B1)
Travelling
My hobby is traveling, as it allows me to explore new cultures, meet different people, and broaden my perspective. I enjoy discovering new destinations, experiencing diverse traditions, and learning from the various places I visit.
Reading books
I find peace and calmness in reading books as a hobby. It allows me to escape into different worlds, deepen my knowledge, and unwind from daily stresses. Reading provides me with a sense of tranquility and helps me relax while expanding my perspective.
Timeline
Guest Relations Manager
The Temptation
12.2024 - Current
Translator
Independant
05.2023 - 11.2024
Head Waiter
El Pescadito
01.2022 - 11.2024
Bakery Worker
Bakkerij Gilles & Jullie
01.2020 - 11.2021
High School Diploma -
Gito Tervuren
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