Oussama Mbarki
Hanoi,HN
Summary
With a proven track record at HOTEL DAWLIZ, SALE, I excel in guest relations and food preparation knowledge, enhancing dining experiences and operational efficiency. Skilled in policy enforcement and team management, I adeptly balance high-volume service with safety and quality, achieving significant improvements in customer satisfaction and operational protocols. + I'm Qualified professional with several years of experience in law enforcement roles. Demonstrates excellent leadership, decision-making, and records management abilities. Skilled in crime prevention, investigation, and community outreach. Experienced in collaborating with diverse teams and stakeholders to address security challenges effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cafe Server
Café restaurant billard DOUBLE ZERO
MEKNES
03.2021 - 10.2024
- Maintained positive working relationship with fellow staff and management.
- Greeted frequent visitors by name and explained new promotions.
- Operated cash registers and handled transactions, providing accurate change and receipts.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Used proper portion sizes when serving meals to customers.
- Made friendly conversation with customers to provide enjoyable bar experience.
Military Police Sergeant
GENDARMERIE ROYAL MAROC
RABAT
02.2016 - 02.2020
- Enforced military laws and regulations.
- Assisted in the development and implementation of security protocols for high-value assets.
- Participated in joint operations with civilian law enforcement agencies when required.
- Conducted risk assessments and security surveys to identify vulnerabilities and recommend improvements.
- Developed and implemented security plans for the protection of critical assets and infrastructure.
Restaurant Waiter
HOTEL DAWLIZ , SALE
SALE
08.2014 - 01.2016
- Assisted guests with making food and beverage selections.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and confirmed complete orders.
- Set up tables in between patrons to reduce wait times.
- Collected tickets and followed proper cash-handling procedures.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
High School Diploma -
MAATI BOUEBIDE
TEMARA07-2013
Hotel Management
CFMHT , Guich Loudaya
TEMARASkills
- Food inspection
- Menu item recommendation
- Food station setup
- Professional appearance
- Guest relations
- Safe food handling
- Order accuracy
- Food handling safety
- Attention to detail
- Food preparation knowledge
- High volume dining
- Policy enforcement
- Crime prevention
- Community oriented policing
- Workload balancing
- Drug interdiction
- Traffic control
- Physical restraint
- Police reports
- Team management
- Suspect identification
Certification
Diploma in the Royal Gendarmerie of Morocco
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Timeline
Cafe Server
Café restaurant billard DOUBLE ZERO
03.2021 - 10.2024
Military Police Sergeant
GENDARMERIE ROYAL MAROC
02.2016 - 02.2020
Restaurant Waiter
HOTEL DAWLIZ , SALE
08.2014 - 01.2016
Diploma in the Royal Gendarmerie of Morocco
High School Diploma -
MAATI BOUEBIDE
Hotel Management
CFMHT , Guich Loudaya
Similar Profiles
Jose VasquezJose Vasquez
Server & bartender at Zen Thai Café RestaurantServer & bartender at Zen Thai Café Restaurant
Nida ZappacostaNida Zappacosta
Waitress & Cashier at Pucca Café & RestaurantWaitress & Cashier at Pucca Café & Restaurant
MRUDULA SAWANTMRUDULA SAWANT
Restaurant Supervisor at Symposium Café Restaurant & LoungeRestaurant Supervisor at Symposium Café Restaurant & Lounge