Marc Carlson MBA

• For classroom management, implemented consistent routines and clear expectations for behavior.
• Designed and facilitated group activities to foster teamwork and problem-solving skills.
• Enhanced student comprehension and engagement by incorporating visual aids and realia.
• Attended professional development workshops to enhance educator skills.

• Used chiefly PPP and Task-based learning pedagogy.
• Fostered a collaborative atmosphere among students through engaging activities, debates, presentations, and group discussions.
• Balanced instruction, with demonstration and personal work time.
• Assessed student progress, provided feedback, maintained complete student records with accurate grades and attendance information.

The collections job is multi-faceted having to comply with state and federal laws, satisfy investor guidelines, and maintaining corporate policies and standards.

• Consistently handled a high volume of calls daily.
• Delivered exceptional customer service, despite the harsh realities of a call center job, by maintaining professionalism.
• Learned to negotiate with account holders and provide advice for any repayment plans available.
• Assisted team members on scripts, company services, and personal strategies.

• Developed strong rapport with students, fostering open communication and supporting their academic growth.
• Assisted in development of ESL curriculum and materials to improve students' conversational abilities.
• Facilitated small group and individual instruction to maximize student learning.

• Increased brand awareness to US based companies and from Korea based companies by connecting several (50~100) correspondents daily.
• Directly aided a company (Yongjin) grow from a 7 employee company with an initial contract of $100,000 to a 50 employee company with a $2,000,000 annual contract.