Mai Quang Tùng

A/ Project managing role: acts as deployment specialist on strategic projects related to S.W.I.F.T services

• Analyzing & clarifying customer requirements.
• Devising scope-of-work.
• Planning delivery details.
• Tracking project and collaborating with developers to resolve issue.
• Reporting progress periodically.
• Co-originating between different departments within company - customer institutions.
• Finalizing documents to complete project.

B/ Technical role: acts as Senior Application Support Engineer on S.W.I.F.T applications for all banks in Việt Nam as well as Laos and Cambodia.

• Deliver/Consult on S.W.I.F.T system:

> Analyze & consult customer requirements.

> Sizing infrastructure for system .

> Setup system end-to-end.

> Configure/optimize Swift system routinely.

• Maintain SWIFT :

> Health-check monthly.

> Renewal of SWIFT certificates.

> Created DRP document and co-operate with banks to DRP successful bi-annually.

> Retention event logs and data.

> Update patch and security patch quarterly.

> Incident resolve and troubleshooting issue.

• Project delivery:

> New SWIFT services: GPI, Pre-validation, SWIFTGo, RMA Portal.

> Third-party applications connects to SWIFT system.

> New SWIFT devices: VPN, HSM.

> New DR site.

C/ Additional knowledge:

• DevOps Basic: Dockers, Docker Swarm and Kubernetes, Ansible, Jenkins.
• Clouds: AWS fundamental.

As a L2 - Technical support engineer, I provide technical and architectural support for HP Trim/Records Manager and ControlPoint projects to resolve problems to European/US customers as well as advices and consults on services in-use.

• Customer service and technical support inside data center.
• Co-ordinate ISP to troubleshoot network problem at customer site.
• IT officer.
• Creating manual and procedure documents for operation .

• Set up/ configuration of BTS station, 3G (NodeB) .
• Set up BSC station –Viettel.
• Set up/ configuration of Viba NEC, Huawei equipment.