Mai Dang Khoi Dang

Starting in 2022, I joined Gorillas as an Inventory associate, delving into the intricacies of logistics like quality control, inventory management, warehouse organization, and resolving customer concerns. The role demanded agility in a fast paced environment with frequent changes and high-pressure situations. Recognized for my performance, I secured a promotion within six months, despite it being part-time. Since 2023, I've transitioned into a Trainee Supervisor role, where I lead and nurture a team of riders and associates, ensuring they're equipped to excel in their roles. Working closely with the Store and Regional Managers, I oversee process implementation to uphold superior customer satisfaction. Moreover, I spearhead strategic demand planning and maintain inventory accuracy, while meticulously monitoring warehouse KPIs such as cost, quality, delivery, and workforce performance to optimize operational efficiency and elevate customer experience

• Project Manager, Supply Chain Management Group Project at Hochschule Rhein-Waal, DE ( 06/2023, 3-week project, group of 5 people)

-Collaborate online with the team via Microsoft Office 365 to see and edit simultaneously

- Analyse data, identify trend and calculate forecasting sales demand planning including potential costs in  MS Excel for three products of O-I     Glass company using several methods: simple, double, and triple  exponential smoothing

-Support ideas about operational problems that may arise and recommendations to the management  Use MS PowerPoint to present project   results

• Project Manager, Interdisciplinary Project, Hochschule Rhein-Waal, DE , 10/2022 – 02/2023

- Be responsible for the project “Move-it: Gamification of teaching” ( Logistics process -focused) ( project aiming to create a game to simplify logistics teaching lessons)

- Solve conflicts; Create and manage group tasks, ensure data quality, work packages, responsibilities, timelines using MS Office (Excel, PowerPoint, Word), Webex, Notion and Google Drive

- Keeping track on the project for supervising professors by presentations biweekly

• Project Team Member , Marketing Strategy Project, HAN University of Applied Science , NL ( 12/2023 - 01/2024 , 6-week project , group of 5 people)

- Responsible for the Marketing Strategy project for Paulaner beer brand ( project aiming to create a entry plan for Paulaner to entry and expand its market in the Netherlands )( result evaluated by German Marketing Manager of Paulaner )

- Mainly responsible for market research and market channel analysis

- Using Powerpoint , Canva and Excel as tools to gather and visualize data

- Working in a nationally diverse team ( 4 different countries )