Vinh-Kim LY
Ho Chi Minh
Summary
Experienced customer services and credit professional with over 10 years of experience in banking/financial industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic marketing newbie eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Fintech projects.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Credit Card Planning Supervisor
Shinhan Vietnam Finance Company Ltd.
Ho Chi Minh
12.2021 - Current
- Participated in the first credit card launching project by generating suggestions, engaging in user acceptance testing activities.
- Conducted research and built processes, workflow documents from scratch.
- Devoted special emphasis to punctuality and optimized resources to finish satellite projects timely or earlier than planned.
- Satellites projects include but not limited to: Chatbot, IVR, communications (SMS/ZNS/Email), card transaction management, payment gateway, 3D secure, CRM.
Credit Risk Policy & Process Expert
Vietnam Prosperity Bank Finance Company Ltd.
Ho Chi Minh
05.2021 - 10.2021
- Successfully managed unit documentation by composing internal credit policy proposals and reviewing credit memos, underwriting guidelines.
- Supported new product/project conceptualization and rollout.
- Coordinated with related stakeholders to solve ad-hoc portfolio performance or policy-related issues.
- Supported line manager in new staff recruitment and training by reviewing resumes and preparing training materials.
Analyst, Credit Initiation
Standard Chartered Bank
Ho Chi Minh
01.2017 - 07.2019
- Performed credit card application review and made credit granting decisions in compliance with credit risk policies.
- Mitigated financial loss by detecting fraudulent documents, financial proof, and employment arrangements.
- Proactively proposed guidelines, templates and shared initiatives to improve processing time and ensure consistent performance.
- Key achievements: Credit Risk Management - Retail Banking Certificate, Outstanding Team Performance - Risk Operation.
Credit Assessment Officer
ANZ Bank Vietnam Ltd.
Ho Chi Minh
07.2014 - 12.2016
- Processed credit card applications, and performed personal loan and mortgage applications assessment to support teamwork.
- Maintained workload balance and performance of Card team during applications allocating and monitoring.
- Improved junior staff’s capability and new staff’s performance through training and coaching.
- Supervised and supported a team of 05 tele-verifiers to ensure daily production.
Contact Center Officer
ANZ Bank Vietnam Ltd.
Ho Chi Minh
10.2010 - 06.2014
- Committed timely inquiry and complaint handling with the highest customer satisfaction.
- Proactively built information directory, guidelines, and templates to boost call efficiency and reduce call handling time.
- Trained new staff with knowledge and customer service skills. Improved existing staff’s performance through coaching and training.
- Improved call service quality and agents' performance by conducting QA activities and organizing knowledge tests.
Education
Master of Science - International Business - Marketing Anlytic
SKEMA Business School
Raleigh, North Carolina, USA 08.2019 - 12.2020
MBA - Master of Business Administration
French Vietnamese School of Management
Ho Chi Minh, Vietnam 10.2018 - 12.2020
Bachelor of Arts - Hospitality Administration And Management
HUFLIT
Ho Chi Minh, Vietnam 10.2005 - 10.2009
Skills
Credit card systems - VisionPlus, Way4
Documentation and control
Work flow planning
Project Management
Test case scenarios
Python
Digital marketing
Data visualizations - PowerBI
Coaching and mentoring
Inter-department collaboration
Timeline
Credit Card Planning Supervisor
Shinhan Vietnam Finance Company Ltd.
12.2021 - Current
Credit Risk Policy & Process Expert
Vietnam Prosperity Bank Finance Company Ltd.
05.2021 - 10.2021
Master of Science - International Business - Marketing Anlytic
SKEMA Business School
08.2019 - 12.2020
MBA - Master of Business Administration
French Vietnamese School of Management
10.2018 - 12.2020
Analyst, Credit Initiation
Standard Chartered Bank
01.2017 - 07.2019
Credit Assessment Officer
ANZ Bank Vietnam Ltd.
07.2014 - 12.2016
Contact Center Officer
ANZ Bank Vietnam Ltd.
10.2010 - 06.2014
Bachelor of Arts - Hospitality Administration And Management
HUFLIT
10.2005 - 10.2009