PHỤNG ĐÀO LƯ
Ho Chi Minh City,Viet Nam
Summary
Customer-focused Fitness Club Manager fluent in English, Vietnamese and Chinese with strengths in team coordination, communication and calm problem solving. Handles enquiries, complaints and daily service standards with professionalism. Supports consistent customer experience through clear leadership and reliable time management. My background included a year of dedicated customer services as a hotel receptionist, where I used my hospitality skills and ability to work under pressure.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Fitness Club Manager
California Fitness & Yoga Center
Ho Chi Minh City, Viet Nam
09.2016 - Current
- Coordinated group and department efforts to ensure quality and quantity of daily classes.
- Fostered teamwork by collaborating with team members to ensure consistent service operations.
- Handled customer inquiries, feedback requests, and complaints with efficient calm responses; ensuring the high customer satisfaction and experience.
- Monitored service processes to verify quality standards and maintain operational consistency.
- Coached new team members, maintaining professional performance and consistent standard execution.
Fitness Instructor
California Fitness & Yoga Center
Ho Chi Minh City, Viet Nam
09.2016 - Current
- Act as a coach in leading workout classes, planning routines, demonstrating exercises, motivating and inspiring the team member.
- Provide customer care while ensuring safety during workout sessions.
- Played vital role supporting individuals health, wellness, and physical fitness goals.
- Developed strong customer connections through empathetic listening and clear communication.
- Played key role in community building through warm greeting and welcoming customers.
Receptionist
Sofitel Saigon Plaza Hotel
Ho Chi Minh City, Viet Nam
09.2015 - 08.2016
- Achieved five-star hospitality service by maintaining attentive, friendly, professional guest interactions.
- Managed Check-Ins and Check-Outs procedure; Managed Customer reservations and enquiries; Handled customer communications and services.
- Develop problem-solving skills by handling customer requests and complaints professionally.
- Excellent in a fast-paced environment, enhancing team collaboration and efficiency.
- Maintain service continuity by working flexible shifts across operational requirements.
Education
Bachelor of Business Administration - Hospitality Management
Hoa Sen University
Ho Chi Minh City, SG01-2016
Skills
- Customer Service
- Team player
- Team coordination
- Empathy
- Communication skills
- Work under pressure
- Time management
- Adaptability
- Service mind
- Positive attitude
Languages
Vietnamese, Chinese (Cantonese)
First Language
English
Upper Intermediate
B2
Chinese (Mandarin)
Elementary
A2
Timeline
Fitness Club Manager
California Fitness & Yoga Center
09.2016 - Current
Fitness Instructor
California Fitness & Yoga Center
09.2016 - Current
Receptionist
Sofitel Saigon Plaza Hotel
09.2015 - 08.2016
Bachelor of Business Administration - Hospitality Management
Hoa Sen University