Badminton, Photography
Luke Nguyen
Bass Hill, NSW,Vietnam
Summary
- A dynamic IT Specialist. With 15 years of hands on extensive experience with IT Infrastructure technologies and Information Security implementation, operation Small Business.
- Strong Information technology professional skilled in IT Service Management, Microsoft Products, Voip, Wifi Marketing, SEO and Mail service.
- Strong Communication and interpersonal skills; able to manage multiple IT projects within deadlines, detail oriented, highly organized and self-motivated; quickly learn new technology & able to train others.
- Strong Analytical and Critical thinking skills required, understanding of how to interpret customer business needs, translating them into operational requirements and solutions.
- I'm always looking for new ventures where I can apply my expertise, learn and evolve.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
IT Project Manager
Savemore WholeSale Pty LTD
Condell Park, NSW
09.2019 - 01.2022
- Saved over $200,000 through effective software Sale online channel.
- Managed and maintained websites, Mail server.
- Developed project plans marketing Massel, Swisse, Nestle, Abbott, Norco brands to Vietnam market
General Director, IT Manager
Hoang Vi Technology Corporation
01.2010 - 05.2020
- Responsibilities:.
Increasing company's services by recruiting, selecting, orienting, training, coaching, counselling and disciplining staff.
Communicating values, strategies and objectives.
Planning, monitoring and appraising job results.
Developing strategic plan by studying technological and financial opportunities and then establishing budgets and results measurements.
Maintaining quality service by establishing and enforcing organization standards.
Help more than 150 Small businesses reduce costs, protecting data with appropriate information technology solutions (apply end users into server to work, solution email, CRM, Voip, Email marketing, Cloud solution, Backup data, Antivirus.
Build & operate Servicedesk MSP systems: Managed customer tickets, trouble shoot, resovle problem.
Increasing profits in business.
IT Network Administrator
05.2006 - 09.2010
- Hoang Vi Informatics Joint Stock Responsibilities:.
- Resolve problems reported by end users.
- Specify system requirements and design solutions.
- Research and make recommendations on server system administration.
- Building network, webserver (Apache,IIS) and mail server (Mailenable) to serve 100+ Customers.
- Building customers management system and marketing mailing system.
- Operating systems of 200+ website and mail server.
Education
Network Engineering-Microsoft Technologies. - undefined
NIIT-National Institute of Information Technology
01.2008 - 01.2010
Civil engineering
Ho Chi Minh City University of Technology
01.1999 - 01.2004
Skills
IT Services Management - Technical management, Information analysis and of computer hardware/software Systems
Have strong solid knowledge of LAN/WAN network administration and support under Windows Server 2008/2016/2019
Advanced knowledge of PC, Internet, LAN, Wifi , Mail,VoIP, Website Troubleshooting, Anti-Malware, Firewall, Vulnerability Management, Backup and Recovery
MS Outlook ( Rule, Profile,Backup & Restore), Office 365, Google Apps, MS Office, Good Excel
Advanced knowledge Windows Server 2016-2019 (Hyper-V,DNS, DHCP, VPN,IIS, Active Directory, DFS, Storage)
Advanced knowledge Mailenable, Mdeamon ( Antispam,SPF, DKIM, SSL ), Plesk,Cpanel ( Hosting controller)
ServiceDesk MSP - IT service management, account Management, asset management, remote control, and Advanced reporting
Voip: 3CX,Elastic ; Wifi Controller: Unifi, Mikrotik;Firewall: Pfsense; CMS: Wordpress
Advanced knowledge Mailenable, Mdeamon ( Antispam,SPF, DKIM, SSL ), Plesk,Cpanel ( Hosting controller)
Centos ( Apache, nginx proxy, iptable), Vmware, KVM,Nextcloud (private cloud)
Desktop support,Technical issues analysis, Issue troubleshooting
Interpersonal Skills - Teamwork and Collaboration, Problem-solving, Critical Thinking, Decision-Making
Organization and Time Management
Interests
Timeline
IT Project Manager
Savemore WholeSale Pty LTD
09.2019 - 01.2022
General Director, IT Manager
Hoang Vi Technology Corporation
01.2010 - 05.2020
Network Engineering-Microsoft Technologies. - undefined
NIIT-National Institute of Information Technology
01.2008 - 01.2010
IT Network Administrator
05.2006 - 09.2010
Civil engineering
Ho Chi Minh City University of Technology
01.1999 - 01.2004