LUKE HARTY
Ho Chi Minh City
Summary
Detail-oriented remote professional with extensive experience in customer service, hospitality, sales, and quality evaluation. Strong background in evaluating customer interactions, verifying transaction accuracy, and producing clear written reports. Highly reliable, self-managed, and comfortable working independently in fully remote environments while meeting deadlines and following structured procedures.
Overview
16
16
years of professional experience
Work History
Sales Executive
Iron Guard
01.2024 - 05.2025
- Led cross-functional teams to develop and implement strategic sales initiatives
- Analyzed market trends to identify growth opportunities and optimize product offerings
- Directed training programs to enhance sales team performance by 5% Monthly and customer engagement
- Cultivated relationships with key clients to drive retention and satisfaction
- Developed comprehensive sales forecasts and budgets, aligning with corporate objectives
- Collaborated with marketing teams on campaigns that increased brand visibility and lead generation
- Implemented CRM systems to streamline sales processes and improve data accuracy
- Launched new product lines successfully, coordinating marketing efforts to drive awareness and interest among target audiences.
- Fostered a culture of continuous improvement within the sales department by encouraging open feedback channels and implementing new ideas for process optimization.
- Built a strong referral network through exceptional service delivery, resulting in a consistent flow of new leads from satisfied clients.
- Streamlined sales processes for improved efficiency and increased profitability by 15% by implementing innovative strategies and tools.
- Expanded market share with strategic prospecting, targeting new customers in untapped industries.
Sales Executive
Southern Cross Electrical
08.2021 - 10.2021
- Conduct calls 20 - 50/day and face-to-face meetings
- Establish, grow and service new business in Cape Town
- Grow current customer base to achieve sales targets & maximize profits
- Maintain records of all sales leads
- Understanding clients’ deliverables and offering a workable solution
- Work with Internal Sales to provide excellent service to clients
- Preparing presentations and quotes
- Ensuring e-mails are answered timely
- Follow-up meetings/calls to discuss quotes
- Achieve sales targets
- Reference Contact Person: References upon request
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Identified market trends to inform product strategies and sales initiatives.
Customer Support
Surge Trader
12.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Assisted traders with technical trading inquiries, providing prompt and accurate solutions to approximately 120 incoming chats & email queries per day.
- Addressed and resolved complex issues related to spreads, ensuring
traders understood how spreads impact trading costs and profitability,
enhancing overall trading efficiency. - Conducted thorough investigations into trading discrepancies and
provided detailed explanations to traders, effectively managing high
volumes of daily inquiries. - Collaborated with the backroom liquidity providers department to
troubleshoot and resolve technical issues affecting trading platforms,
contributing to minimal downtime and improved user experience. - Worked effectively in fast-paced environments.
Customer Experience & Service Evaluation
Creative Events & Kreate Events
04.2009 - 02.2020
- Evaluated service quality, staff professionalism, cleanliness, and atmosphere
- Verified payment accuracy, receipts, and transaction handling
- Observed customer interactions and compliance with service standards
- Submitted structured, objective written reports
- Operated discreetly while acting as a regular customer
- Provided exceptional customer service, enhancing guest satisfaction through personalized interactions.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Graduate Certificate - Teaching
TEFL Universal
Online06.2025
Graduate Certificate - Cape Town
PST Training (Pty) Ltd
Cape Town10-2022
High School Diploma -
Abbots College
Cape Town12.2008
Skills
- Customer Experience (CX) Evaluation
- Market Research & Mystery Shopping
- Online Reporting & Documentation
- Quality Assurance & Compliance
- Written Observation & Feedback
- Email, Chat & Remote Communication
- Time Management & Independent Work
- Microsoft Word & Excel
- Accuracy, Confidentiality & Attention to Detail
- Product knowledge
- Customer service
- Relationship building
- Sales expertise
- Sales presentations
LANGUAGES
English – Proficient
Native or Bilingual
Afrikaans – Basic understanding
Limited Working
Hobbies
I enjoy maintaining an active lifestyle through outdoor fitness activities such as running, football, motocross, and hiking. I also value social interaction and cultural engagement, which supports strong communication and teamwork skills.
Timeline
Sales Executive
Iron Guard
01.2024 - 05.2025
Customer Support
Surge Trader
12.2021 - 05.2023
Sales Executive
Southern Cross Electrical
08.2021 - 10.2021
Customer Experience & Service Evaluation
Creative Events & Kreate Events
04.2009 - 02.2020
Graduate Certificate - Teaching
TEFL Universal
Graduate Certificate - Cape Town
PST Training (Pty) Ltd
High School Diploma -
Abbots College