Loan TRAN
Summary
Seasoned Professional Tour Guide with in-depth knowledge of local history, culture, and landmarks. Possess strong communication skills and ability to engage diverse groups in an educational setting. Skilled at creating unique, personalized tours that provide informative and entertaining experiences. Demonstrated success in generating repeat business through exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Professional Tour Guide
MUTIPLE COMPANIES
Ho Chi Minh
12.2011 - Current
- Consistently delivers exceptional service with a strong work ethic, enthusiasm, and a commitment to quality, value, and integrity.
- Provides personalized, insightful experiences that help travelers connect deeply with local culture and community.
- Participates in ongoing professional training to stay updated on guiding standards, safety, and cultural interpretation.
- Collaborates with the marketing team to expand outreach, revitalize existing tour products, and enhance guest engagement.
- Assists in identifying client needs and contributes to the development of tailored digital marketing strategies.
- Recognized for dedication to client satisfaction and fostering meaningful, lasting guest relationships
CO-OWNER
ICS INTERNATIONAL CLEANING SERVICES CO., LTD
03.2010 - 03.2011
- Start-up company, managed 10 employees.
- Provide the customer with all residential cleaning services in an environmentally sound, completely trustworthy, and professional manner.
- Commit to the client and unwavering work ethic provides a key stimulus for success and customer satisfaction.
PROJECTS MANAGER
STRIKE FORCE VIETNAM
01.2007 - 01.2011
- Marketing products for many multinational clients: British American Tobacco, Nokia, Castrol, Panasonic,...
- Implement trade marketing projects (below-the-line) for clients such as BAT (555, Kent, Craven A, DunHill, PallMall), Unza (Izzi), Kraft Foods Group (Tiger Biscuit), Mars (M&M Chocolate)...
- Recruitment and support to Promotion team (United Pharma, Panasonic, and BAT)
- Promotion Permits - Get client's permit application done perfectly and on time (Castrol, Unza, Syngenta, Nokia, Bel group, Ariston)
- Assist the CEO to supervise and organize some events (Parkson Go Green, Bel's Anniversary)
- Coordinates with Operation Manager to promote effective communication with customer
FOUNDER, CEO
PAM PARTY ANIMAL MASCOT CO., LTD
05.2009 - 04.2010
- Start-up company, managed 8 employees.
- Providing clients with a wide range of corporate and private catering services, according to the type and scale of the upcoming event, both locally and internationally.
- Responsible for the operations, sales & marketing.
TRADE MARKETING EXECUTIVE
BRITISH AMERICAN TOBACCO
04.2007 - 04.2009
- Working directly with suppliers to follow up all the delivery schedule.
- Working Trade Marketing Department and Supply Chain Department to make sure all advertising items pass and meet the quality check.
- Reporting to brand and TMD manager the status of products per week.
- Assist and organize a launching program for new products.
- Manage and training Quality Check team from the 3rd party to meet the sale and marketing requirement.
Skills
- Work Ethic
- Guest engagement
- Safety compliance
- Customer service
- Cultural interpretation
- Interpersonal Skills
- Time Management
- Team Work
- Problem Solving
Certification
- Certificate Japanese-Language Proficiency
- Windows Server 2003 Systems Administrator
- Microsoft Certified Systems Engineer: Microsoft Windows Server 2003
- Microsoft Certified Systems Engineer: Security on Microsoft Windows 2003
- Microsoft Certified Systems Administrator: Security on Microsoft Windows 2003
- Microsoft Certification of Excellent to recognized as a Microsoft Certified Professional
- Microsoft Certified IT Professional: Enterprise Administrator
- Microsoft Certified Technology Specialist (MCTS)
- Microsoft Certified Technology Specialist: Microsoft Internet Security and Acceleration Server 2006, Configuration
- Microsoft Certified Technology Specialist: Windows Vista, Configuration
Languages
Vietnamese
First Language
English
Advanced (C1)
C1
Japanese
Intermediate (B1)
B1
Timeline
Professional Tour Guide
MUTIPLE COMPANIES
12.2011 - Current
CO-OWNER
ICS INTERNATIONAL CLEANING SERVICES CO., LTD
03.2010 - 03.2011
FOUNDER, CEO
PAM PARTY ANIMAL MASCOT CO., LTD
05.2009 - 04.2010
TRADE MARKETING EXECUTIVE
BRITISH AMERICAN TOBACCO
04.2007 - 04.2009
PROJECTS MANAGER
STRIKE FORCE VIETNAM
01.2007 - 01.2011
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