Linh Ngoc To Nguyen

• Lead a distributed team of senior technical account managers across multiple locations.
• Partner with the Customer Success Management (CSM) team to support strategic enterprise accounts.
• Deliver best practice sessions to maximize product adoption.
• Troubleshoot complex technical issues, and offer effective solutions or workarounds.

• Form a worldwide team with staff members from various countries, who work in different time zones.
• Promote the team brand through social activities in which the team can share expertise and experience with the testing community.
• Increase team members' confidence and career opportunities, depending on their talents and ambitions.
• Empower team members to participate in activities or goals that showcase their personal talents and sharpen their skills.

• Understand all kinds of products that the company offers.
• Analyze users' issues relating to automation testing, licensing models, and product issues.
• Understand the users' needs, and suitably satisfy them.
• Lead a team of six members to support users.
• Manage the team's collaboration process.
• Training, sharing, and updating knowledge with the team.

• Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.
• Enhanced software quality by designing and executing comprehensive test plans for various applications.
• Collaborated closely with development teams to identify, report, and resolve software defects promptly.
• Created an API automation project using the Carina framework.
• Performed exploratory test, functional test, integration test, regression test, smoke test, and ad-hoc test.

Request Backers Project (Mar 2019 – May 2019) :

• Managed the quality of the product.
• Analyzed requirements and broke down test cases.
• Performed API testing by using Postman.
• Performed database testing by using Workbench.
• Performed exploratory test, functional test, integration test, regression test, smoke test, and ad-hoc test.

Atlantis Lab Project (Jul 2018 – Mar 2019).

• Managed the quality of the product.
• Analyzed requirements and broke down test cases.
• Performed performance testing by using JMeter.
• Performed database testing by using Workbench.
• Performed API testing by using Postman.

Reprice App Project (Mar 2018 – Jul 2018):

• Managed the quality of the product.
• Analyzed requirements and broke down test cases.
• Created test scripts for the Mobile Android App by using Appium Server, Java language, and the Page Object Model.

Automation QA Engineer (Aug 2017 – Mar 2018)

• Managed the Testing team.
• Used the Java language and the LeanFT framework to create scripts.
• Communicated with the onsite team and the client to clarify test cases and report issues.

Guidewire Developer (Mar 2017 – Jul 2017)

• Used the Gosu language and the Guidewire framework to develop the Configuration service.

QA Engineer - QASymphony Project (Oct 2015 – Mar 2017)

• Analyzed requirements and broke down test cases.
• Tested applications: web-based, Windows-based, and mobile-based.
• Methodology: Agile – Scrum.

QA Trainee (Aug 2015 – Oct 2015)

• Studied the testing process and agile testing.
• Learned how to analyze and break down test cases, analyze and report bugs, and build an automation framework.