Linh Nguyen Duy Thao
Logistics Specialist
Ho Chi Minh City,VN
Summary
Dynamic Air Service Development Manager with a proven track record at AN PHUC International Express Trading Co., LTD, enhancing operational efficiency and client satisfaction. Expert in problem-solving and written communication, I've significantly improved team productivity and fostered strong business relationships, driving revenue growth and achieving company targets through strategic decision-making and adaptability.
Overview
10
10
years of professional experience
Work History
Air Service Development Manager
AN PHUC Int'l Express Trading Co., LTD
01.2024 - Current
- Oversee and manage the Ho Chi Minh Office, encompassing Sales, Operations which comprises approximately 10 staff members.
- Control costs and supervise operations, administrative functions, and related personnel
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data recheck into operational system.
- Ensure accurate and timely client and vendors billing.
- Interact with customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
- Improve team operational efficiency and productivity.
Overseas communications, timely responses to emails and requests (internal and external). - Develop business relationship, maintain current business, and explore potential business opportunities.
- Prepare sales quotations and contracts in accordance with company policy and partners requirements.
- Increase revenue and margins by developing new business and responding to customer requests.
Report relevant market information gathered during sales meetings, including details on competition, projects, and pricing. - Establish annual performance objectives and KPIs in alignment with company group policy to achieve the company's yearly targets.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Air Cargo Pricing & Booking Manager
GSA Int'l Logistics - HPH Int'l Logistics Co.,LTD
12.2019 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Booking & Customer Service Specialist
GSA International Logistics Co.,LTD
06.2014 - 09.2019
- Offer freight, other charges and advised customers on suitable transportation options based on their cargo requirements.
- Prepared documentation for air freight export/import shipments.
- Negotiated prices with partners, booked cargo space with airlines, and coordinated with other departments to ensure smooth air cargo handling.
- Follow up shipment arrival to manage clearance on time
- Recorded payable and receivable transactions for accounting purposes and facilitated settlements with partners, recovering client debts when necessary.
- Monitored customer payments.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Overcame language barriers when necessary by utilizing translation tools.
- Sought ways to improve processes and services provided.
Education
International Business
Industrial University of Ho Chi Minh City
Ho Chi Minh City, Vietnam2013
Skills
- Problem-solving abilities
- Written Communication
- Multitasking
- Time management abilities
- Adaptability and Flexibility
- Decision-Making
- Predict and anticipate potential situations and plan accordingly
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Languages
Vietnamese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Mandarin)
Elementary (A2)
Work Preference
Work Location
On-SiteRemoteHybridSoftware
Microsoft Office (Outlook, Excel, Word, Google Sheet)
Chat GPT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Air Service Development Manager
AN PHUC Int'l Express Trading Co., LTD
01.2024 - Current
Air Cargo Pricing & Booking Manager
GSA Int'l Logistics - HPH Int'l Logistics Co.,LTD
12.2019 - 12.2023
Booking & Customer Service Specialist
GSA International Logistics Co.,LTD
06.2014 - 09.2019
International Business
Industrial University of Ho Chi Minh City
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