LILIAN SUN
TAIWAN. TAIPEI
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Achieved 100% of performance targets for the past six consecutive years
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Digiwin鼎新電腦
Taipei
09.2015 - 02.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Managed accounts receivable processes, including invoicing and collections.
International Trade Representative
JYET仲益電機
Taipei
10.2013 - 08.2015
- Negotiate import and export contracts with international customers and suppliers.
- Develop strategies for entering new markets and expanding existing markets.
- Set up Alibaba e-commerce website
- Research potential business partners in target countries to identify viable trade opportunities.
- Participate in large foreign exhibitions
- Work closely with logistics personnel to ensure timely delivery of goods.
Account Manager, Inside Sales
Silicon Power 廣穎電通
Taipei
06.2011 - 11.2013
- Responsible for the Korean and Cambodian markets.
- Assisted local sales rep in managing client relationships and resolving customer service issues.
- Collaborated with marketing team to develop promotional materials for clients.
- Assisted Account Managers in managing client relationships and resolving customer service issues.
- Developed and maintained effective working relationships with clients, vendors, and other stakeholders.
- Performed data entry tasks such as entering orders into the system and updating customer information.
- Researched industry trends and competitive pricing structures with PM team and ensure accurate quotes are provided to clients on time
- Responded promptly to emails from customers concerning account status updates or product questions.
- Prepared weekly sales reports summarizing activity levels within assigned accounts.
Special Assistant to the Chairman
首創高爾夫有限公司
Taipei
08.2008 - 02.2011
- Assist company establishment (Including company registration, recruitment, website establishment)
- Set up Golf Cafe & Lounge 天母高爾夫休閒會館 as the show room to Experience golfzon virtual golf machine , machine sales, and daily store affairs processing.
- Store management: Responsible for receiving teams and individual customers.(Including NCCU EMBA team, Rotary Club, Lions Club, 紫青商會 and others
Education
Bachelor of Arts - Korean
Chinese Culture University
Taiwan01-2008
Skills
- Needs analysis
- Lead Generation
- Complaint Management and Customer Service
- Sales Development
- Contract Negotiation
- Persuasive Negotiations
- Relationship building and management
- Excellent communication skills
- Payment collecting
- Customer Relationship Management (CRM)
- Upsell opportunities
- Sales Meetings and Orientations
- Sales Forecasting
- Revenue Growth
Certification
- TOPIK (KOREAN LANGUAGE) LEVEL III PASS
Languages
Chinese (Mandarin)
First Language
Korean
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Vietnamese
Beginner
A1
Accomplishments
- Representatives Large international exhibitions : Tehran International Industry Exhibition at IRAN,Manufacturing Expo at Thailand
Timeline
Account Manager
Digiwin鼎新電腦
09.2015 - 02.2023
International Trade Representative
JYET仲益電機
10.2013 - 08.2015
Account Manager, Inside Sales
Silicon Power 廣穎電通
06.2011 - 11.2013
Special Assistant to the Chairman
首創高爾夫有限公司
08.2008 - 02.2011
Bachelor of Arts - Korean
Chinese Culture University
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