LE XUAN HUNG
Da Nang
Summary
Resourceful Night Duty Manager with a proven track record of managing full-scale operations single-handedly during graveyard shifts. Known for improving guest satisfaction by streamlining processes and resolving issues promptly. Proven ability to maintain high standards of safety and security, ensuring smooth operations throughout night.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Night Duty Manager
Nesta Da Nang Hotel
Da Nang
2024.07 - Current
- Managed night shift operations for smooth running of hotel activities.
- Handled late-night guest arrivals, providing warm welcome and swift check-in process.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Improved guest satisfaction through effective resolution of complaints and queries.
Acting Night Duty Manager
Risemount Premier Resort Da Nang
Da Nang
2023.06 - 2024.07
- Handled late-night guest arrivals, providing warm welcome and swift check-in process.
- Provided exceptional customer service and promptly resolved any concerns or issues.
- Verify that all EOD work has been performed by other departments
- Responded to emergency situations and coordinated with medical staff for patient care.
- Prepare daily reports for managers and upload declaration of residence.
Night Auditor Supervisor
Haian Beach Hotel & Spa
Da Nang
2022.10 - 2023.06
- Checking guests in and out of the hotel.
- Responding to guests' needs, requests, and complaints.
- Make sure all charges posted from the POS machines had reached the correct guest folios and also not missing.
- Prepare daily reports for managers and upload declaration of residence.
Night Auditor - Night Auditor Supervisor
Palm Garden Resort
Hoi An
2015.09 - 2022.04
- Prepared Night shift procedures.
- Handle the night shift process via the SMILE system.
- Supervised night audit team to ensure accuracy and timeliness of financial reports.
- Dealing and resolving customer complaints.
- Run EOD process and issue invoices.
Education
Hotel Management -
NGUYEN VAN TROI Vocational College
Da Nang 2011.09 - 2014.01
Skills
- Innovative thinking
- Experience with hospitality software (SMILE PMS, POS reconciliation)
- Positive attitude
- Night audit procedures
- Hospitality expertise
Websites
Certification
Certificate employee of the year at Nesta Da Nang Hotel
Languages
English
Fluent
Timeline
Night Duty Manager
Nesta Da Nang Hotel
2024.07 - Current
Acting Night Duty Manager
Risemount Premier Resort Da Nang
2023.06 - 2024.07
Night Auditor Supervisor
Haian Beach Hotel & Spa
2022.10 - 2023.06
Night Auditor - Night Auditor Supervisor
Palm Garden Resort
2015.09 - 2022.04
Hotel Management -
NGUYEN VAN TROI Vocational College
2011.09 - 2014.01