Le Phuong Quynh

• Received and supported foreign customers and SQE customers for Vietnam projects, led cross-functional teams in handling customer complaint issues, and prepared corrective action reports.
• Analyzed defective products returned or reported by customers and drove internal corrective and preventive actions.
• Established and coordinated project teams with relevant departments to investigate abnormalities and implement improvement measures.
• Hosted and supported customer audits conducted within the company.
• Participated in the NPI (New Product Introduction) phase, issued QCPs (Quality Control Plans) and quality inspection standards, and trained IPQC and OQC inspectors.
• Led the collection of GPAP (PPAP) documentation from relevant departments after new product trial production and submitted it to customers.
• Conducted process audits, production line acceptance, and tooling/fixture validation.
• Collected and analyzed quality-related data, evaluated performance, and promoted continuous improvement activities.
• Followed up on internal and customer ECNs (Engineering Change Notices) and provided related training to IPQC and OQC personnel.
• Evaluating the incoming material in MRB ( before releasing in process usage
• Received training in PFMEA, APQP, PPAP, 8D, and 5W2H, QCC methodologies, and applied these quality tools effectively for problem-solving and process improvement.
• Prepared and submitted reports to supervisors on product malfunctions and corrective actions.
• Responsible for PCBA projects with a comprehensive understanding of the entire manufacturing process, including SMT and DIP operations.
• Possess a fundamental understanding of IPC-A-610 standards and their application in electronic assembly quality control.

• Controlled all internal and external documents in compliance with the Quality Management System (QMS) requirements in accordance with ISO 9001:2015.

• Ensured all issued documents were properly reviewed, approved, distributed, and effectively controlled.

• Supported departments in document registration and compliance with QMS procedures; maintained document master lists, records, and archives, and conducted weekly inspections of document usage on production lines.

• Assigned and controlled document numbers, distributed documents to relevant personnel in a timely manner, and tracked and reported document issuance status.

• Provided training to users on the HQMS Document Control Module.

• Supported the QMS team in implementing and conducting internal audits, C-TPAT audits, and on-site process audits to ensure compliance with company procedures and standards.