LE HUY VU
Summary
I am a results-driven professional with over 12 years of experience in banking, specializing in sales, customer service, and team leadership. I consistently exceed performance targets and inspire teams to deliver exceptional customer experiences. I hold an MBA and am a certified business analyst, with strong analytical and strategic skills to identify opportunities and drive solutions. As a natural leader, I am committed to fostering collaboration, motivating teams, and driving continuous improvements to enhance customer satisfaction and operational efficiency. I am eager to contribute my expertise and leadership to your organization, confident in my ability to support your team's growth and success.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Mortgage Relationship Manager
United Overseas Bank Viet Nam
09.2021 - Current
- Developed strategies to acquire new customers through partnerships, targeted lists, and online channels, driving sustainable growth
- Assessed customer needs and provided tailored mortgage solutions, ensuring a smooth process from evaluation to disbursement
- Built long-term partnerships with real estate agents, expanding the customer network
- Implemented sales strategies to optimize individual and team performance, achieving business goals consistently
- Assisted colleagues with complex loan cases, enhancing team efficiency
- Contributed to major sales events, generating quality leads and strengthening brand presence
- Key Achievements:
- Improved the sales process, reducing processing time and enhancing customer experience
- Supported the development of monthly and quarterly business plans to ensure effective business goals
Business Development Manager
Standard Chartered Bank Viet Nam
12.2018 - 09.2021
- Developed strategies to acquire NTB mass market clients through alliances, targeted lists, and online channels, driving market expansion
- Led outbound sales efforts and activation of NTB products, improving adoption rates
- Designed training programs for clients on using remote banking channels, enhancing convenience
- Partnered with real estate agents to identify potential clients and provide tailored solutions
- Cross-sold products to existing clients, driving revenue and strengthening loyalty
- Represented the bank at sales events, generating quality leads and promoting services
- Consistently exceeded sales targets with a customer-centric approach
- Key Achievements:
- Spearheaded business development strategies, significantly increasing client acquisition and market penetration
- Contributed to sales planning and team coordination, ensuring consistent growth in a competitive market
Team Leader of Relationship Manager
Tien Phong Commercial Join Stock Bank
12.2017 - 11.2018
- Developed and implemented business targets for the team and individual members, aligning goals with the organization’s broader objectives to drive performance and results
- Managed, mentored, trained, and supervised a team of associates, employees, and collaborators in the sale of Personal Banking products, ensuring high standards of performance and customer service
- Actively developed the customer base and cultivated strong relationships with key partners within the operating area, enhancing the bank's network and market presence
- Monitored, motivated, and supported the team in achieving sales targets, ensuring strict adherence to service quality, credit standards, and operational processes
- Held accountable for meeting the assigned group quotas, reporting to the business manager and contributing to the overall success of the department
- Led the team in adapting to changes in the business environment, maintaining motivation and achieving targets despite challenges
- Performed additional duties as assigned by the Head of Unit, supporting the development and growth of the unit
- Consistently exceeded sales targets, demonstrating strong leadership, strategic thinking, and a commitment to team success
- Key Achievements:
- Led the team to exceed sales goals consistently, contributing to the unit's overall performance and business growth
- Played a crucial role in fostering a high-performance team culture, driving motivation, and ensuring targets were met efficiently
Senior officer – Retail Relationship Manager
Shinhan Bank Viet Nam
01.2017 - 10.2017
- Successfully met business targets in credit, deposits, mobilization, cards, and financial services, contributing to the overall growth of the bank
- Sought mortgage customers, assessed loan demand, submitted applications to approvers, assisted with mortgage procedures, and ensured proper loan disbursement
- Built relationships with real estate and car agents to identify potential clients
- Conducted direct sales at Nguyen Tri Phuong Hospital and Soai Kinh Lam Market, increasing customer outreach and acquiring new clients
- Joined the BNI Chapter, expanding my network and creating business collaboration opportunities
- Consistently met or exceeded sales targets, demonstrating strong sales capabilities and the ability to develop client relationships
- Key Achievements:
- Successfully met all business targets and developed strong relationships with potential clients across various sectors
- Continuously exceeded sales goals, showcasing strategic thinking and effective market outreach
Personal Finance Consultant
Asia Commercial Joint Stock Bank
03.2012 - 12.2016
- Achieved KPIs in credit, deposits, mobilization, cards, and financial services, contributing to the bank's growth
- Sought and acquired new customers, expanding the client base and market presence
- Evaluated loan demand and facilitated the approval process, providing tailored solutions
- Cross-sold financial services to existing clients, increasing revenue and customer loyalty
- Trained new staff to meet sales targets, fostering a high-performing team
- Participated in programs like 'Support to Preferential Loans for Residents in Carina Condominium' and 'Link to Support Capital for Customers Buying Apartments in City Gate Tower.'
- Collaborated with car dealerships, such as Ford and Chevrolet, offering financial services for car buyers
- Engaged in direct sales programs targeting office buildings and small businesses
- Consistently exceeded sales targets, demonstrating strong sales and customer service skills
- Key Achievements:
- Successfully met KPIs across multiple financial products, driving customer satisfaction and growth
- Contributed to key loan programs and partnerships, generating significant revenue
Education
Master of Business Administration -
Van Lang University
09.2017 - 04.2021
Bachelor - Accounting - Auditing
Van Lang University
09.2007 - 11.2011
Skills
- Leadership and Team Development
- Building and Nurturing Customer Relationships
- Strategic Planning and Sales Target Achievement
- Creative Thinking and Problem Solving
- Effective Communication and Negotiation
Timeline
Mortgage Relationship Manager
United Overseas Bank Viet Nam
09.2021 - Current
Business Development Manager
Standard Chartered Bank Viet Nam
12.2018 - 09.2021
Team Leader of Relationship Manager
Tien Phong Commercial Join Stock Bank
12.2017 - 11.2018
Master of Business Administration -
Van Lang University
09.2017 - 04.2021
Senior officer – Retail Relationship Manager
Shinhan Bank Viet Nam
01.2017 - 10.2017
Personal Finance Consultant
Asia Commercial Joint Stock Bank
03.2012 - 12.2016
Bachelor - Accounting - Auditing
Van Lang University
09.2007 - 11.2011
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