LE DAI HOANG PRINCE ERIC
Saigon Ward,SG
Summary
I am a hard worker, detail oriented and my priority is customer satisfaction. For me, services must be a priority and saving costs is important. I believe that with the experience I have gained, I can become an added value to the company
Overview
29
29
years of professional experience
Work History
Director of Food and Beverage
Premier Residence Phu Quoc managed by Accor 5*
HCMC
03.2025 - Current
- Managing breakfast average whole year 1300 guests per day
- Managing lunch over 400 guests per day including a la carte and buffet
- Managing dinner over 300 guests per days
- Managing banquet gala dinner and wedding over 400 guests per event on monthly basis
- Achieving HACCP Champion over 89% in 2025
Service Quality Division Director
TTC Hospitality
01.2023 - 12.2024
- Managing all customers services, analyzing all reports and Guests Feedback in all 15 hotels in Vietnam
- Managing F&B cost in all hotels with all F&B managers
- Introducing new SOP for all business units
- Training each department of all business units in Vietnam and Cambodia
- Auditing each hotel, reports and follow improvements
Customer Services Director
VNPT Property Management Company (PMC)
01.2018 - 12.2022
- Weekly report to the Branch Director about all activities in each estate PMC managed
- Selecting candidates from Reception staffs, Guest Relation staffs & Services Supervisor
- Training PMC process and procedures
- Supporting sales team for new project on site/budget/services, etc.…
- Auditing each premises quarterly
F&B Manager
Novotel Saigon Centre
Saigon
01.2012 - 11.2017
- Being part of the soft opening team, recruitments, dealing complaints
- Working with marcom manager, sales team for weekly, monthly promotion
- Being responsible for revenue to reach F&B target
- P&L report as Accor format and making yearly F&B budget to submit to owner and Accor BKK
- Daily control as Accor procedures
- New promotion on monthly basis
- Opening rooftop bar from A-Z, create concept to attract guests
- Welcoming all VIPs
Chef de Rang
Le Notre, Paris, France - Accor Group
Paris
01.1997 - 12.2010
Education
Certificate - BEP Hotellerie, Bac Pro Hotellerie
Ecole de Paris des metiers de la tables
01.1997
Skills
- Leadership
- Crisis Management
- Operation Management
- Sales Revenue
- Customer Services
Languages
- Fluent in French
- Fluent in Vietnamese
- Fluent in English
Personal Information
Date of Birth: 03/25/77
Tips
Many good comments on TripAdvisor and Trust You while working for Novotel Saigon Centre, Vietnam
Training Certificates
- Training certificate Accor programs
- Training certificate for ITIL
- Training HACCP
- Training Micros, Opera, Oracle
Timeline
Director of Food and Beverage
Premier Residence Phu Quoc managed by Accor 5*
03.2025 - Current
Service Quality Division Director
TTC Hospitality
01.2023 - 12.2024
Customer Services Director
VNPT Property Management Company (PMC)
01.2018 - 12.2022
F&B Manager
Novotel Saigon Centre
01.2012 - 11.2017
Chef de Rang
Le Notre, Paris, France - Accor Group
01.1997 - 12.2010
Certificate - BEP Hotellerie, Bac Pro Hotellerie
Ecole de Paris des metiers de la tables