Lam Vuong
IT System Administrator
Ho Chi Minh
Summary
Tech-savvy and innovative IT professional with comprehensive expertise in Information Technology, fluent in both Vietnamese and English with excellent interpersonal and intercultural skills, quick learner with enthusiasm and exemplary work ethic, friendly, cheerful and positive disposition, able to work quickly with good accuracy, well-organized with outstanding attention to detail. Seeking for a position in Information Technology Organization where my technical skills contribute to business success.
Overview
14
14
years of professional experience
2
2
Languages
Skills
AWS
Azure
Google Cloud
Infrastructure Management and Architecture
Enterprise-level IT governance and compliance strategies
Technical troubleshooting and problem resolution
Help desk management and support strategy development
User training and technical documentation
Remote and on-site technical assistance
IT Service Delivery and Operations
Work History
Senior IT System Engineer
KMS Technology
01.2022 - Current
- Oversee the management and maintenance of both on-premise and cloud systems, including infrastructure, security, and backup solutions
- Administer IT system services across various platforms, including Google Workspace, AWS, GCP, Azure, Office 365, Trend Micro products, Jira, GLPI Helpdesk, ManageEngine, LastPass, and DocuSign.
- Improve system stability by implementing proactive IT maintenance and monitoring procedures.
- Resolve complex technical issues through effective problem-solving techniques and root cause analysis
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Mentor junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Develop customized training materials for staff members to facilitate knowledge retention and improve overall technical competency levels.
- Research and implement new technologies and methodologies to improve support processes and provide better services to customers.
IT System Engineer
KMS Technology
10.2018 - 12.2021
- Provided 2nd and 3rd level technical support to internal and external users, enhancing users satisfaction.
- Resolved technical issues and escalated complex problems, ensuring high-quality support for users.
- Enhanced system efficiency by optimizing hardware and software components.
- Maintained the stability and integrity of information systems supporting organizational functions.
- Executed software updates and assessed security patches for optimized performance.
- Conducted end-user reviews for new and modified systems to drive improvements.
- Developed comprehensive documentation for IT infrastructure to ensure effective knowledge transfer.
- Assisted in maintaining a clean and organized store environment to improve customer experience.
- Managed inventory levels to minimize stockouts and reduce overhead costs.
- Supported recruitment, interviewing, and onboarding of new employees to ensure adequate staffing.
- Adopted new technology for inventory management, improving operational efficiency.
IT Support Engineer
KMS Technology
06.2015 - 10.2018
- Managed and processed support requests using ticketing systems to ensure efficient resolution of user issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools to optimize performance.
- Provided remote support to offsite users, minimizing disruptions during business travel and remote work scenarios.
- Diagnosed and troubleshot hardware, software, and network issues to restore functionality promptly.
- Enhanced IT system performance through proactive maintenance processes and timely upgrades.
- Increased user satisfaction by maintaining effective communication and resolving support tickets in a timely manner.
- Assisted in developing IT policies, procedures, and best practices to uphold a secure computing environment.
IT Technical Support
Netnam Corp
02.2014 - 05.2015
- Provided technical customer support and Internet Managed-services for luxury apartments and 4-5 stars hotels such as Sofitel Saigon, Duxton Hotel, Somerset, The Landmark, Nguyen Du Park Villas, Norfolk Mansion and Sedona Suite
- Installed peripheral devices, operating system, drivers, software and applications
- Configured Windows as File and Print servers.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Created detailed documentation of network configurations, enabling quick reference during troubleshooting efforts or future upgrades.
- Mentored junior team members to enhance their skills, improve productivity, and foster a collaborative work environment.
IT Help Desk Technician (Part Time)
Allstate Insurance Co
03.2011 - 11.2012
- Installed peripheral devices to enhance system functionality.
- Installed operating systems, drivers, software, and applications to ensure optimal performance.
- Configured Windows servers for file and print services.
- Managed user accounts to maintain access control and security.
- Scanned for and removed viruses to protect system integrity.
- Troubleshot issues with Windows servers to restore normal operations.
- Designed company slogans, banners, and advertising materials in both English and Vietnamese.
Education
Associate of Science - Computer Network Support
College of San Mateo
U.S. 05.2008 - 05.2012
Certificate - Azure Administrator Associate
Microsoft Certification
U.S 04.2001 -
Certificate - Solutions Architect - Associate
AWS
Vienam 04.2001 -
Certificate - ITIL 4 - IT Service Management
Robusta
Vienam 04.2001 -
Certificate - Cisco Certified Network Associate
Nhat Nghe
Vietnam 04.2001 -
Certificate - Microsoft Certified System Administrator
Microsoft
Vietnam 04.2001 -
Timeline
Senior IT System Engineer
KMS Technology
01.2022 - Current
IT System Engineer
KMS Technology
10.2018 - 12.2021
IT Support Engineer
KMS Technology
06.2015 - 10.2018
IT Technical Support
Netnam Corp
02.2014 - 05.2015
IT Help Desk Technician (Part Time)
Allstate Insurance Co
03.2011 - 11.2012
Associate of Science - Computer Network Support
College of San Mateo
05.2008 - 05.2012
Certificate - Azure Administrator Associate
Microsoft Certification
04.2001 -
Certificate - Solutions Architect - Associate
AWS
04.2001 -
Certificate - ITIL 4 - IT Service Management
Robusta
04.2001 -
Certificate - Cisco Certified Network Associate
Nhat Nghe
04.2001 -
Certificate - Microsoft Certified System Administrator
Microsoft
04.2001 -
Languages
English
Advanced (C1)
Vietnamese
Bilingual or Proficient (C2)