LAM DUY HOANG

• Coordinate full freighter flight handling, from cargo acceptance to load plan execution, ensuring compliance with aircraft weight limits and safety standards.

• Process and verify AWB data via iCargo for accurate cargo manifest and system records.
• Review customs declarations via VNSW and transmit amendment messages (FWB/FHL) when discrepancies arise.
• Oversee acceptance and handling of general and special cargo (DGR, VAL, PER) in line with safety and regulatory standards.
• Coordinate with GHA, warehouse, and flight dispatch to ensure smooth cargo flow and on-time performance.
• Maintain accurate documentation, prepare load summaries, and report cargo irregularities.

• A. Ramp Operation Supervisor:
• Supervise ramp activities to ensure safe and timely aircraft turnaround.
• Lead and mentor a team of ramp agents, fostering a culture of safety and excellence.
• Conduct regular safety inspections, implementing corrective measures as necessary.
• Collaborate with flight operations, maintenance, and other departments to ensure seamless ground operations.
• Oversee the efficient loading and unloading of baggage, cargo, and mail.
• Maintain detailed records of ramp activities, incidents, and shift logs.
• B. Flight Operation Supervisor:
• Lead a team responsible for managing flight operations and check-in procedures for Starlux Airlines.
• Direct and oversee the efficient handling of flight information, ensuring accuracy and compliance with airline protocols.
• Supervise the check-in team in arranging seating, printing boarding passes, and managing baggage check processes.
• Provide guidance and support to team members, ensuring they deliver exceptional customer service to passengers.
• Coordinate with other departments to streamline operations and enhance the overall passenger experience.
• Implement and enforce safety regulations and procedures to ensure the security of passengers and staff.
• Resolve escalated issues and conflicts promptly and effectively, maintaining a positive and professional work environment.
• Collaborate with airport authorities and other stakeholders to facilitate smooth flight operations and minimize disruptions.

• Served as a Check-in Agent for multiple airlines, including Cathay Pacific Airways, Philippine Airlines, Eva Air, and others.
• Received and processed flight information efficiently.
• Verified passengers' travel documents and provided necessary assistance.
• Arranged seating and issued boarding passes.
• Managed baggage check process.
• Assisted special passengers and those in need of extra assistance.
• Instructed passengers during boarding procedures.
• Ensured the completion of flight operations and communicated with relevant airports.

• Collaborated with leading travel agencies including Asiana Link Travel, Asia Top Travel, Nam Viet, and Saigon Adventure.
• Provided informative and engaging tours, offering insights into cultural, historical, and contemporary heritage sites.
• Managed tour itineraries and ensured adherence to program descriptions.
• Developed customized tour packages and advertised them effectively.
• Coordinated all aspects of tour operations, including accommodation, transportation, meals, and optional activities.
• Monitored tour progress and addressed any issues or concerns promptly.